THE SUN COUNTRY AIRLINES COMMITMENT TO ITS PASSENGERS

Safety is the paramount concern in everything we do at Sun Country Airlines. The comfort and reliability of our customer service are vitally important as well, and there are times when operational issues make that part of the passenger experience not as pleasant as usual. The policies noted here are those that we follow in those unusual circumstances.

FLIGHT CANCELLATIONS
If a Sun Country Airlines flight is cancelled, passengers will have the option of a full refund, or re-accommodation on the next available Sun Country Airlines flight.

DEPARTURE DELAYS

1. Passengers whose flight is delayed more than four hours due to controllable circumstances shall be entitled to a $50.00 voucher good for future travel on Sun Country Airlines.
2. Passengers whose flight is delayed more than six hours due to controllable circumstances shall be entitled to a $100.00 voucher good for future travel on Sun Country Airlines.

GROUND DELAYS AFTER PASSENGERS HAVE BOARDED

1. Passengers whose flight experiences a ground delay of more than two hours while the passengers are onboard are entitled to a voucher good for $50.00 for future travel on Sun Country Airlines.
2. Sun Country Airlines will commence return of the passengers to the gate or alternate disembarkation point before any ground delay with passengers on board reaches the four hour point. If uncontrollable operational considerations prevent the airline from delivering the passengers to the gate or disembarkation point within the four hour limit, passengers shall be entitled to a voucher good for future travel on Sun Country Airlines in the value of the one way fare paid by the passenger or the equivalent value.

COMMUNICATION
Sun Country Airlines will ensure that its passengers are informed of delays or cancellations prior to scheduled departure if possible, the reasons for any onboard delays, and the causes for any expected further delays.

Revised as of September 14, 2009