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Check-in
Sun Country Airlines makes it easy to get your trip underway, whether you check in online or at the airport.
Online Check-in
Passengers holding electronic tickets for domestic travel to or
from selected cities are welcome to check in online here on
www.suncountry.com. You may check in for your flight no more than
24-hours prior to, and up to and 6 hours before your scheduled
departure time.
Passengers with infants, unaccompanied minors, and groups larger
than 7 are not able to check-in online.
Identification
- Customers over the age of 18 years must show a valid federal or state government issued photo identification, (valid driver's license, valid passport, or a valid military identification card) at the ticket counter and at the security checkpoint.
- Effective October 1, 2007, all adults, minors and infants traveling to Mexico, Jamaica, the Dominican Republic or St. Maarten must have a valid passport. The temporary accommodation for US citizens who had applied for but not yet received a passport due to longer than anticipated passport processing times ended on Sepetmber 30, 2007. For more information or to apply for a passport, click here.
Things to remember:
- You may only check in for domestic flights online - to check in for international flights please see a Sun Country agent at the ticket counter at the airport
- Passengers traveling with infants may not check in online - you must check in at the airport
- Customers with paper tickets must see a ticket counter agent and may not check in online
Checking luggage?
You may use online check-in even if you have luggage. As long as you have the boarding pass you printed during the online check-in process you may check your luggage with a skycap curbside (where available). For your convenience you may also check your luggage with an agent at the ticket counter.
No luggage to check?
If you are not checking any luggage you check in online you may proceed directly to the gate. Please have the boarding pass you printed during the online check-in process and appropriate identification in-hand for the security checkpoint. If you are checking luggage, please see a skycap at curbside (where available) or a Sun Country ticket agent at the counter.
Lost boarding pass
If you lose the boarding pass you printed during the online check-in process, simply see a Sun Country agent at the ticket counter and he or she will reprint one for you after confirming your identity and flight information.
Missed flight
If you check in online (to include printing your boarding pass) but can't
make your flight, you must contact Sun Country Airlines at 1-800-359-6786,
(Mon-Sun, 5am-Midnight Central Time), prior to flight departure to retain the value of
your ticket. All applicable fees and penalties will be applied to changes.
Printing problems
If you were unable to print your boarding pass from your home or office printer, please see a Sun Country agent at the ticket counter for assistance.
Airport Check-in
When traveling on Sun Country flights please remember to check-in as early as possible for your flight. Flights are available for in-person check-in 2 hours prior to departure at all designated Sun Country locations.
Domestic flights
Sun Country Airlines recommends you be at the airport not less than 60 minutes prior to your scheduled departure. If your flight departs from Las Vegas, Los Angeles, New York, Orlando, or Washington, D.C., Sun Country recommends you check in 90 minutes prior to departure.
International flights
Passengers traveling to and from Mexico or the Caribbean are required to be checked in 90 minutes before their scheduled departure.
Lost ticket
If you lose your ticket please see a Sun Country agent at the ticket counter.
Missed flight
If you can't make your flight, please contact Sun Country Airlines at
1-800-359-6786, (Mon-Sun, 5am-Midnight Central Time) prior to flight departure to
retain the value of your ticket. All applicable fees and penalties will
be applied to changes.
Check-in locations
In some airports, Sun Country Airlines shares ticket counter pace with other carriers. Use the following table to identify exactly where you should go to check in:
Anchorage, Alaska (ANC)
North Terminal, Delta Ticket Counter
Cabo San Lucas, Mexico (SJD)
Main Terminal, Sun Country Ticket Counter
Cancun, Mexico (CUN)
Terminal 3, Sun Country Ticket Counter
Cozumel, Mexico (CZM)
Main Terminal, Sun Country Ticket Counter
Dallas/Ft. Worth, Texas (DFW)
Terminal D, Sun Country Ticket Counter
Ft. Myers, Florida (RSW)
Midfield Terminal, Sun Country Ticket Counter
Harlingen, Texas (HRL)
Main Terminal, Sun Country Ticket Counter
Las Vegas, Nevada (LAS)
Terminal 1, Delta Ticket Counter
Ticket counter closes 45 minutes prior to flight departure
Laughlin, NV/Bullhead City, Arizona (IFP)
Main Terminal, Sun Country Ticket Counter
Laughlin/Bullhead is Arizona (Mountain) Time
Los Angeles, California (LAX)
Terminal 3, Sun Country Ticket Counter
Ticket counter closes 45 minutes prior to flight departure
Manzanillo, Mexico (ZLO)
Main Terminal, Sun Country Ticket Counter
Mazatlan, Mexico (MZT)
Main Terminal, America West/Midwest Ticket Counter
Miami, Florida (MIA)
Concourse F, Sun Country Ticket Counter
Minneapolis/St. Paul, Minnesota (HHH)
Humphrey Terminal, Sun Country Ticket Counter
Montego Bay, Jamaica (MBJ)
Main Terminal, Sun Country Ticket Counter
New York, New York (JFK)
Terminal 4, Sun Country Ticket Counter
Ticket counter closes 45 minutes prior to flight departure
Orlando, Florida (MCO)
Terminal A, Side A, Sun Country Ticket Counter
Ticket counter closes 45 minutes prior to flight departure
Palm Springs, California (PSP)
Main Terminal, American Ticket Counter
Phoenix, Arizona (PHX)
Terminal 3, Delta Ticket Counter
Puerto Vallarta, Mexico (PVR)
Main Terminal, Sun Country Ticket Counter
Punta Cana, Dominican Republic (PUJ)
Main Terminal, Sun Country Ticket Counter
San Diego, California (SAN)
Terminal 2, Delta Ticket Counter
San Francisco, California (SFO)
Terminal 1, Continental Ticket Counter
Seattle/Tacoma, Washington (SEA)
Main Terminal, Delta Ticket Counter
St. Maarten, Netherlands Antilles (SXM)
Main Terminal, Sun Country Ticket Counter
St. Petersburg/Tampa, Florida (PIE)
Main Terminal, Sun Country Ticket Counter
St. Thomas, US Virgin Islands (STT)
Main Terminal, Sun Country Ticket Counter
Tucson, Arizona (TUS)
Main Terminal, Frontier Ticket Counter
Washington, D.C. (Dulles)
Main Terminal, Continental Express Ticket Counter
Ticket counter closes 45 minutes prior to flight departure
West Palm Beach, Florida (PBI)
Main Terminal, Frontier Ticket Counter
Zihuatanejo, Mexico (ZIH)
Main Terminal, Sun Country Ticket Counter
Please note
Most airport ticket counters close 30 minutes prior to departure to allow for additional security measures before the aircraft doors close.
Note: Las Vegas, Los Angeles, New York, Orlando, and Washington, D.C. check in counters
close 45 minutes prior to departure.
Tips for an On-time Departure
- Know how long it takes to reach the airport from which you will depart
- If you drive to the airport, don't forget to plan on extra time for parking
- Allow ample time for check-in, especially if you are checking baggage
- Ensure all luggage is tagged with clear, legible identification
- Make sure you have proper identification and leave all prohibited items at home
- For more information on airport security, see the Aviation security page
- See www.tsa.gov for a list of prohibited items
- Review your gate number and seating assignment prior to proceeding to the security checkpoint
- Listen carefully to public service announcements
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