Passengers with Disabilities and Special Needs
If you or someone you are traveling with requires special assistance, equipment, or considerations Sun Country Airlines wants to make your experience as convenient as possible. The following information covers the majority of situations, however, if your situation is not covered here please contact us for specific guidance.

Passengers needing special assistance may be accompanied beyond the security checkpoint by an assistant. See a Sun Country ticket agent for a gate pass.

For those passengers with special needs, Sun Country Airlines transports all types of wheelchairs including folding, collapsible or non-folding un-powered wheelchairs, electric powered wheelchairs, and electric powered carts. A minimum of one hour is required for check-in of any electrical equipment to ensure it meets all dangerous goods handling requirements.

Please note:

• Maximum door width on Sun Country's 737 aircraft is 34 inches, which may not accommodate all mobility devices
• Sun Country does not accept special meal requests, so customers with special dietary needs may want to bring a packed meal with them

To request wheelchairs and discuss other special needs requirements, please call Sun Country customer service at 1-800-359-6786 (Mon-Sun, 5am-Midnight Central Time) or 651-905-2737 (Minneapolis/St. Paul metropolitan area).

Service Animals
Sun Country welcomes animals trained to assist customers with mobility, visual, and hearing disabilities onboard, at no charge. The animal(s) remain seated on the floor at the customer's feet and does not obstruct an aisle or other area used for emergency evacuation.

When traveling outside the U.S. and its Territories, ensure documentation of the animal's health (e.g., vaccinations, health certification, etc.) is up-to-date and readily available for customs agents to avoid delays or the possibility of the animal being quarantined.

Portable Oxygen Concentrators
Sun Country Airlines allows customers to bring and use onboard the AirSep Lifestyle, AirSep FreeStyle, Inogen One, SeQual Eclipse, and Respironics EverGo Portable Oxygen Concentrator (POC) devices. This policy is in accordance with Special Federal Airline Regulation (SFAR) No. 106, 14 CFR Part 121.

Conditions that must be met for onboard POC use:

• The POC may only be used in its battery-operated mode. Sun Country Airlines does not have electrical outlets onboard available for commercial product use.
• Passengers using a POC are responsible for carrying an adequate battery supply to last the entire journey including the duration of the flight, all ground time (before and after flight and during connections) and for unexpected delays. See below for average flight times.
• Passengers must properly package extra batteries to ensure that a short circuit is prevented. Additionally, battery terminals must be recessed or packaged so that contact with metal objects, including terminals of other batteries, is prevented.
• Passengers must ensure that their POC unit is free of oil, grease or other petroleum products and is in good condition free from damage or other signs of excessive wear or abuse.

Making a Reservation

• Reservations must be made at least 48 hours in advance and the customer must inform the Reservations Agent of their intention to use a POC and the model of the POC to be used.
• If the reservation is made online, the passenger should notify Sun Country Reservations (1-800-359-6786, Mon-Sun, 5am-Midnight Central Time) that they intend to use a POC onboard.

At the Airport

• Passengers using the POC must check in at the ticket counter at least one hour prior to departure.
• Passengers who intend to use a POC onboard must present a statement from their physician with a date of issue not to exceed one year prior to the date of flight departure. Click here for a printable sample of a Physician Statement. This letter must state:
  • If the user is able to operate the POC and recognize and respond appropriately to its alarms. If not, the user must travel with a companion who is able to perform these functions.
  • The phases of the flight (such as taxi, takeoff, cruise, and/or landing) during which it is medically necessary to use the POC.
  • The maximum flow rate corresponding to the pressure in the cabin under normal operating conditions (note that aircraft cabins are pressurized to an altitude of 8,000 feet).
• POC's are considered assistive devices and do not count toward the carry-on baggage limits.
• POC users will be provided the opportunity to pre-board the aircraft.

Onboard the Aircraft

• In accordance with Federal Aviation Administration (FAA) Safety Regulations, the customer using an approved POC must be assigned a seat closest to the window than any other customer in that row. In many situations, the customer using the approved POC must be seated in a window seat to comply with the Safety Regulations.
• The POC must fit underneath the seat in front of the customers. As a result, passengers cannot sit in a bulkhead seat.
• To meet FAA Safety Regulations, a customer using a POC cannot occupy an emergency exit seat.
• Customers may use the POC while moving about the cabin as long as the "Fasten Seat Belt" sign is not illuminated.

How long is the flight?
Passengers must carry a sufficient number of batteries to cover the flight duration, time for enplaning and deplaning, plus unexpected delays. Please call Sun Country Reservations at 1-800-359-6786, (Mon-Sun, 5am-Midnight Central Time) for information on flight length.

Carrying Mobility Devices Onboard the Aircraft
Some portable items such as walkers and canes may be stored in the aircraft cabin as long as they do not impede access to emergency exits or protrude into the aisle. If possible, these items should be stowed in a closet or overhead bin according to Sun Country carry-on baggage requirements. Sun Country representatives will make determinations and assist with stowing or checking these items. These items are not considered as part of the carry-on baggage limit.

Checking Mobility Devices
Wheelchairs may be checked at the ticket counter or the gate. Powered equipment requiring disassembly to board should be checked to ensure proper handling. Customers are welcome to use Sun Country's wheelchair equipment after checking personal wheelchairs. Checking and returning personal wheelchairs at the gate can be arranged. Depending upon the airport, delays may occur when delivering the wheelchair, especially for heavier powered models where normal ramp stairways cannot be used to carry the equipment into the jet way.

Manual wheelchairs
Manual wheelchairs can be checked at either the ticket counter or gate. Detachable items such as seat cushions and footrests may be carried onboard or tagged as baggage and stowed with the chair in the cargo bin. Please provide as much information as possible to the Sun Country representative to ensure proper transportation.

Powered equipment including carts and wheelchairs
Whenever the cart or wheelchair will fit upright through the aircraft bin door, powered equipment should not be disassembled, and batteries should remain attached. If the size of the aircraft bin door prohibits upright loading, airport personnel may ask for instructions on how to disassemble the equipment. Have these instructions readily available to avoid delays.

Batteries must be identified as either spillable or non-spillable to establish proper handling. Dry cell and gel cell batteries are considered non-spillable so fewer handling requirements are necessary. Battery packs showing cracks and/or damage will be packaged, handled and transported as a spillable battery.

U.S. Department of Transportation (DOT) Hotline
This free government service provides information on the rights of air travelers with disabilities. The hotline also assists individuals with who are experiencing time-sensitive, disability-related air travel problems that require immediate attention.

1-800-778-4838 (voice) or 1-800-455-9880 (TTY)
7:00 am to 11: 00 pm Eastern time, Monday through Friday.