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Ticketing
In order to offer our customers the lowest possible fares, we follow simple
rules and policies. All tickets purchased online or over the phone are instant
purchase tickets. Bookings made
through our Reservations Center are subject to a non-refundable $10
service charge. For subsequent changes, please call
Sun Country Airlines at 1-800-359-6786, (Mon-Sun, 5am-Midnight Central Time).
Ticketing, ticket change and
ticket cancellation information for all Sun Country passengers is as follows:
Coach Tickets
Coach class tickets are nonrefundable and may be changed at any time for a
fee: $75 per domestic ticket and $100 per international ticket. Name changes
are allowed for an additional fee of $75 per ticket. If the fare of the new
ticket is higher than the original fare, the fare difference will be added
to the change fee. If the new fare is lower, the difference may not be
refunded and may not be applied towards the change fee. Travel must commence
within one (1) year from the date of purchase. A non-refundable ticket
reissued toward travel in First Class remains non-refundable.
First Class Tickets
Unused First Class tickets are refundable if they were booked in advance in
First Class; however, a $75.00 fee per ticket will be deducted from the amount
refunded. First Class tickets may be changed with no change fee; if the fare of
the new flight is higher than the original fare, the fare difference will be
charged when making the change. If the fare of the new flight is lower, the
difference will be refunded minus a $75.00 fee per ticket. Travel must commence
within one year from the date of purchase.
For specific information on First Class travel, see our
First Class information page.
Groups Sales and Charter Tickets
For specific information on group sales and charter tickets, please call
(651) 905-2711 Mon - Fri from 8:00 AM to 6:00 PM CST.
Hotel Reservations
Cancellation policies vary from each hotel and are implemented by hotels to
avoid holding a room available for a guest who will not use it. If you do not
cancel your reservation within the allotted cancellation period, the hotel will
charge a penalty (usually one night's room charge plus tax) to the credit card
provided to reserve the room. Please be sure to review the cancellation policy
for your hotel carefully during the booking process. If you have questions about
the cancellation policy for your particular hotel reservation, please contact
Sun Country Airlines at 1-800-359-6786, (Mon-Sun, 5am-Midnight Central Time) for
assistance. For non-cancelable reservations, no changes or cancellations are
permitted once a confirmation number is issued.
Car Rentals
Currently, most of the Featured Car Rental Companies return the estimated total
for your rental. This amount is displayed on top of the reservation form as well
as in your confirmation email. The estimated total for your rental includes the
total of all applicable rates, taxes, fees, mandatory charges, surcharges and
drop-off charges (if required) that the customer must pay either by law or by
local policy, for the length of a particular rental request. It does not include
optional services such as insurance waivers, special equipment, mileage charges,
gasoline, or nonrefundable service fees. If the estimated total for your rental
is not displayed, you will be notified of your estimated total at the time of
pick up. Daily, Weekend Daily, Weekly, and Monthly rates do not include taxes,
mandatory charges, service charges, fees, extra charges, or any other incidentals.
Flight Cancellation and Schedule Changes
If your flight has been changed prior to your departure date, a Sun
Country Airlines agent will attempt to contact you to relay new time
and/or flight information. Further questions or concerns regarding your
canceled or re-scheduled flight should be directed to our Reservations
Department.
Vouchers
Transportation vouchers may not be redeemed online. To make a new
reservation with a transportation voucher, please contact our Reservations
Department. We will book your reservation and provide a confirmation code.
Please then mail the voucher with the confirmation code to:
Sun Country Airlines Reservations
1300 Mendota Heights Road
Mendota Heights MN 55120
When we receive the voucher, we will apply payment for the remaining
amount and notify you that your transaction is complete.
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