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UFlex FAQs

UFlex FAQs

Effective December 9, 2015, the UFlex Change Fee Protection Plan is no longer offered. However, if you purchased a UFlex Change Fee Protection Plan prior to December 9, 2015, you can change the time, date, destination, and even the name on your reservation without paying the $100 (domestic) or $150 (international) change fee. FAQs for the flight-only UFlex Change Fee Protection Plan are listed below. If you purchased a UFlex protection plan for flight and hotel vacation packages; details on that program can be found at UFlex Vacation Protection Plan.

1. What is the UFlex Change Fee Protection Plan?

The UFlex Change Fee Protection Plan was a product available from Sun Country Airlines for flight-only purchases made before December 9, 2015. Passengers who purchased a UFlex Change Fee Protection Plan with their flight-only reservation are able to make up to 3 changes to their reservation without paying the $100 (domestic) or $150 (international) change fees. Passengers who have purchased this UFlex plan are responsible for paying the difference between the fare in their original reservation and the fare available at the time of change. A change is defined as 1of the following events:

  • Changing the time, date and/or the destination of a reservation
  • Changing a name on a reservation

2. What kind of changes can I use the UFlex Change Fee Protection Plan for?

It can be used for time, date, destination, or name changes.

3. What is the difference between UFlex and travel insurance?

The UFlex Change Fee Protection Plan is a product that protects passengers from up to 3 change fees should they decide to make changes to their reservation, whereas travel insurance protects passengers from costs associated with trip cancellation, interruptions, or delays; delayed, damaged or lost bags; medical expenses during the trip; and other trip-related items.

4. Does Sun Country offer travel insurance?

Yes. For flight-only reservations, travel insurance is available from Travel Guard. Get more information or call Travel Guard at 1-888-202-5928.

As of December 9, 2015, the UFlex Change Fee Protection Plan is no longer offered by Sun Country Airlines.

5. How do I make changes to my reservation with the UFlex Change Fee Protection Plan

Changes can only be made through Sun Country Reservations toll-free at 1-800-359-6786 or 651-905-2737 for Minneapolis/St. Paul local calls (Mon-Sun, 5am-Midnight Central Time). Changes cannot be made online or at airport ticket counters. For bookings made through a travel agency, please contact your travel agent regarding changes.

6. When can I make a change to my reservation with the UFlex Change Fee Protection Plan?

Changes can be made up to 24 hours prior to the original flight time. If it is less than 24 hours prior to a passenger’s outbound flight time, a change can still be made to the passenger’s return flight as long as they are made more than 24 hours prior to the return flight time. Changes can be made within 24 hours of flight time but normal change fees will apply.
A UFlex Change Fee Protection Plan purchased within 24 hours of outbound flight for round-trip itineraries can only be applied to return flight as long as the return flight time is more than 24 hours in the future.

7. How many changes can I make with the UFlex Change Fee Protection Plan?

Passengers who purchased a UFlex Change Fee Protection Plan can make up to 3 changes to their flight reservation without incurring a change fee. Additional changes can be made at standard change fee rates. A change is defined as one of the following events:

  • Changing the time, date and/or the destination of a reservation
  • Changing a name on a reservation

8. What if the fare of my new reservation is different than the fare of my original reservation?

Passengers who purchased a UFlex Change Fee Protection Plan are responsible for paying the difference between the fare in their original reservation and the fare available at the time of change. If the fare of the new reservation is higher than the fare of the original reservation, the passenger will be charged the difference. If the fare of the new reservation is lower than the fare of the original reservation, the difference will not be refunded.

9. What if I don't know the dates, destination, or name I would like to change my reservation to?

To take advantage of the UFlex Change Fee Protection Plan, the new information must be known at the time of making a change. As with standard Sun Country Airline ticket policies, unused tickets are valid for 1 year from the date of purchase and can be held without knowing the new information; however, standard change fees apply to unused tickets for both UFlex and non-UFlex purchases of coach class tickets.

10. I missed my flight. Does the UFlex Change Fee Protection Plan cover changing my flight?

No; this plan only covers changes made more than 24 hours prior to flight departure.

11. I'd like to change my reservation, but the other passenger(s) on my reservation want to keep the same flight. Does the UFlex Change Fee Protection Plan cover this?

Yes, passengers who purchased a UFlex Change Fee Protection Plan can change the time, date, destination, or name on their ticket while the other passengers on their reservation keep the same time, date, destination, and names.

12. Is the UFlex Change Fee Protection Plan refundable?

No, it is not refundable.

13. I didn't make changes to the reservation I purchased a UFlex Change Fee Protection Plan with. Can I apply it to another reservation with Sun Country Airlines?

No, the UFlex Change Fee Protection Plan only covers the reservation for which it was purchased.

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