Sun Country Airlines

Sun Country Careers

Take your career to new heights!

We're looking for the right kind of people to join our team - someone, like you perhaps, who has the skills and attitude to make every customer's experience the best it can be.

Minneapolis/St. Paul, MN Corporate Offices as Information Technology Network Administrator (All Shifts)

Job responsibilities of the Network Administrator include but are not limited to providing support for the network infrastructure and server environment. This includes configuring, installing, maintaining, reporting on and upgrading hardware, software and peripherals in a physical and virtual environment. The Network Administrator must support the following technologies: MS server (AD, Exchange, Sharepoint, SQL), VMWare virtualization, Local area and wide area networking, Firewalls and VPN, NAS/SAN technologies and VoIP telecommunications. The position is expected to maintain a high level of customer service by resolving customer support issues within SLA guidelines and with professionalism.

Primary Responsibilities:

• Work closely with the other Network Administrators and IT staff on server and network projects.
• Support and maintain MS Windows and Exchange environment including 3rd party antivirus and anti-spam servers.
• Maintain corporate and client user accounts across multiple systems.
• Provide close network monitoring for security and operational stability.
• Installation, configuration and support of the corporate server, network and VoIP infrastructure.
• Maintain technical and procedural documentation for server and network configuration standards and install procedures.
• Provide hardware repair for all systems and coordinating warranty issues through vendors.
• Perform other duties and projects as assigned.

Qualifications:

• College degree and/or five years related experience or equivalent combination of education and experience.
• Experience required in trouble shooting various problems that can include but are not limited to server systems, TCP/IP LAN/WAN, routers, switches and properly identifying issues to follow escalation procedures.
• VoIP experience is highly desired.
• Customer service experience required.
• One of the following certifications or other certifications preferred: Network +, CCNA, or MCITP.
• Ability to prioritize support issues and multi-task.
• Excellent communications and interpersonal skills required.
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test.

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Minneapolis/St. Paul, MN Corporate Offices as Helpdesk Support (All Shifts)
As a member of the Helpdesk Support Staff in our corporate Information Technology Department, you will coordinate the input, tracking, assignment, and follow-up of all tickets to provide our end users with a positive overall IT experience. You will ensure that IT maintains a high level of customer service by following our SLA guidelines. Other responsibilities include but are not limited to companywide tracking of inventory including all IT assets and loaner equipment; working closely with other Support Analysts to provide first level technology support to users for PC/LAN and laptop/workstation end-users; maintaining technical and procedural documentation for PC desktop/laptop configuration stands and install procedures; providing user training for commercially available applications as well as custom applications; other projects as assigned.

Primary Responsibilities:

• Provide first level support for PC/LAN and laptop/workstation end-users.
• Maintain and provide reports from the incident tracking system.
• Inventory control of all Information Technology equipment.
• Provide hardware repair for all systems and coordinating warranty issues through vendors.
• Other duties and projects as assigned.

Qualifications:

• College degree and/or four years related experience or equivalent combination of education and experience.
• Experience required in trouble shooting various problems that can include but are not limited to the computer systems, network, Internet, routers, switches and properly identifying issues to follow escalation procedures.
• Customer service experience required.
• A+ certification or other certifications preferred.
• Laptop and desktop trouble shooting and repair experience preferred.
• Ability to prioritize support issues and multi-task.
• Excellent communications and interpersonal skills required.
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test.

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Minneapolis/St. Paul, MN Corporate Offices as Ufly Call Center Supervisor
As the floor supervisor of our call center loyalty team, this individual is responsible for overseeing all call center activity including administrative tasks and in-bound call traffic. Candidates will need to be a team player and work well within a tight-knit group. This leader will be responsible for the effective communication of all details of the Ufly Rewards program to our most loyal passenger, as well as, reporting status, issue resolution and improvement opportunities to management.

Essential duties and responsibilities include, but are not limited to:

• Manage concerns, feedback, accolades and FAQ from our loyalty consumer base.
• Provide council, understanding and be a resource to call center agents for a positive outcome based on the information coming in.
• Manage shift scheduling and agent requests for time-off.
• Manage shift and workload issues through potentially high spikes in call volume.
• Know and understand all aspects of the award platform functionality and reservation booking technology and process.
• Work with third-party platform administrator on system issues.
• Marshal resources and manage schedule for training new agents and/or training current agents on new features/functionality/product info.
• Research required information using available resources.
• Produce and report call logs and other appropriate and necessary metrics.
• Develop skills of call center agents and identify growth opportunities.

Skills and Knowledge:

• Familiar will call center protocol and customer service best practices.
• Effective and comfortable with customer service software and multi-tasking tabs/windows to deliver quick, prompt and superior service.
• Strong and effective communication and interpersonal skills that result in empathy and a positive customer outcome.
• Excellent listening and interpersonal skills required.

Qualifications:

• College degree and 2+ years customer service call center management experience; or equivalent combination of education and experience.
• Travel industry experience preferred.
• Sabre and Cisco Historical Reporting experience preferred.
• Computer proficiency on MS Word and Excel required.
• Excellent communication, organizational, problem-solving skills.
• Minimum typing speed of 35 WPM with accuracy.
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test.

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Minneapolis/St. Paul, MN Corporate Offices as Market Planning Analyst
Job responsibilities include but are not limited to analyzing current and potential flight operations and making recommendations for actions and initiatives to improve service and profitability; analyzing revenue performance and cost experience to identify issues and opportunities; designing and preparing reports and analysis to guide management decision making; building and maintaining models to forecast sales, revenue, costs and route performance.

Qualifications:

• College degree (Finance, Economics, Statistics, or Mathematics preferred), MBA preferred
• Two or more years of experience in an analytical role. Airline or travel industry experience desired.
• Must be able to work independently and manage multiple tasks simultaneously.
• Must be detail-orientated and analytical, with creative problem solving skills.
• Must have excellent verbal, written and interpersonal skills.
• Must be computer literate (Microsoft applications). SQL programming experience a plus.
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test.

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Minneapolis/St. Paul Airport Terminal 2 (Humphrey) as Aircraft Cleaner
Job responsibilities include but are not limited to aircraft grooming, security, safety, and other assigned below wing services of Sun Country aircraft.

Qualifications:

• Must be at least 18 years old and possess a high school diploma or equivalent. 
• Airline experience required preferred.
• Must be able to consistently lift up to 70lbs.
• Hours varied including weekends and holidays.
• Acceptable driving record required. 
• Able to work beyond scheduled shift time to accommodate flight operations.
• Qualified candidates must pass a criminal history background check as well as a pre- employment drug test.

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Minneapolis/St. Paul, MN Operations and Training Facility as Maintenance Controller
Job responsibilities include but are not limited to maintaining Sun Country aircraft to the highest possible standards to assure a safe, economical and on-time operation; being aware of the mechanical status of all operating aircraft and the general status of all SCNA aircraft undergoing maintenance; keeping dispatchers, AOC and SOC apprised of aircraft availability; providing current and continuing follow-up system of deferred repairs to ensure positive correction action is made on a timely basis; coordinating the activities of stores, contract maintenance agencies and the SCNA maintenance department; and developing and issuing of the daily RON work packages.

Qualifications

• Five years A&P experience on Boeing 737NG or related type experience
• Must have taken 737 FAM course
• A&P License required
• Excellent communication, organizational, problem solving skills
• Work effectively with minimal supervision under stressful situations
• Must be computer literate (Microsoft Applications)
• Hours varied to accommodate maintenance schedule requirements
• Previous Maintenance Control experience preferred
• Previous supervisory experience preferred
• Previous TRAX experience preferred
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test

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Minneapolis/St. Paul, MN Commissary as Facilities Supervisor
Job responsibilities include but are not limited to leadership role in maintaining Sun Country Airlines facilities including HDQ, Hangar(s), Commissary and leased airport spaces; maintaining a preventive maintenance program within the confines of an annual budget including heating, air conditioning, as well as maintenance and repair of buildings and equipment; responsible for recycling program; addressing facilities requests, complaints and resolving problems; maintaining currency on technological and environmental changes such as retrofitting equipment to meet current laws and efficiency standards; other duties as assigned.

Qualifications:

• College degree and/or 3-5 years related experience or equivalent combination of education and experience.
• Ability to work independently.
• Must be able to lift up to 75lbs.
• Excellent communication, organizational, problem solving skills
• Hours varied including nights, weekends and holidays.
• Able to work beyond scheduled shift time to accommodate flight operations
• Acceptable driving record required. Class B drivers license preferred.
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test.

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Dallas/Fort Worth International Airport, TX as Maintenance Station Representative

Job responsibilities include but are not limited to:

• Perform maintenance on Sun Country Airlines aircraft as required to ensure cost efficiency.
• Authorize performance of contractor services.
• Procure materials and parts for contractors through MSP materials.
• Act as a liaison between contract maintenance and Maintenance Control.
• Responsible for controlling station activity, contractor administration and assisting maintenance and customer service in overseeing other contract personnel including all below wing activities.
• Review contract maintenance invoices and verify charges in coordination with Maintenance Management.
• Maintain an open line of communication with Customer Service Station Manager.
• Other duties as directed by the Manager Maintenance Control.

Qualifications:

• A&P License required.
• 2 years line maintenance preferred.
• 2 years 737NG jet experience preferred.
• 737NG Familiarization Class preferred.
• 2 years experience in aircraft structural repair preferred.
• Acceptable driving record required.
• Must be highly motivated and a self-starter.
• Excellent communication, organizational, problem solving skills.
• Work effectively with minimal supervision under stressful situations.
• Hours varied to accommodate maintenance schedule requirements including nights, weekends and holidays.
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test.

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Minneapolis/St. Paul, MN Hangar Facility as Powerplant Engineer
The Powerplant Engineer is responsible for establishing technical programs and managing all day-to-day technical issues for the aircraft in the area of Main Engines and APU’s. This position has primary job responsibility for the technical aspects of Maintenance Engineering activity based upon Safety, FAA Regulations, Reliability, and cost of ownership issues.

Essential Duties and Responsibilities:

• Issue Engineering Task Cards to address aircraft powerplant repairs and alterations
• Focal point for vendors on technical issues relating to powerplants, and establishment of procedures for coordinating and resolving technical issues with vendors
• Review Airworthiness Directives, Service Bulletins, Service Letters, All Operator Wires, etc., and recommend pertinent action
• Conduct minimum twice-weekly Engine Condition Monitoring
• Conduct fleet surveys and other data collecting efforts in the powerplant arena.
• Provide on-site assistance with maintenance activity as required to support airline maintenance personnel
• Provide afterhours engineering support for problems encountered during airline maintenance activities and line operations
• Assist Maintenance in the disposition of MEL’s and MTI’s
• Provide input for improvements to maintenance manuals, illustrated parts catalogs, task cards, service bulletin modifications, as well as justification for maintenance program changes
• Provide Engine and APU build specifications
• Forecast engine removals and anticipated shop visit costs
• Provide part number interchangeability information in area of powerplants

Qualifications:

• College degree in engineering and/or 5 years related aviation experience or equivalent combination of education and experience
• Previous airline experience required
• Significant ECM experience is preferred.
• Must complete Engine Condition Monitoring Training to hold this position.
• FAA Designated Engineering Representative (DER) designation a plus
• Excellent verbal and written communication, organizational, problem solving skills
• Work effectively with minimal supervision under stressful situations
• Able to work beyond scheduled shift time to accommodate flight operations
• Must be willing to be on call 24/7
• Must be computer literate (Microsoft applications) and able to use or quickly learn enterprise applications
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test

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Minneapolis/St. Paul, MN Hangar Facility as Materials Coordinator
Job responsibilities include but are not limited to materials/stockroom functions (shipping, receiving, binning, issuing, counting, tracking, logistics, housekeeping and security for all material and tools controlled by the Materials Department); procuring and expediting material to support critical requirements and stock replenishment; administering material allocated to outstations, fly-away kits, and on consignment; obtaining and monitoring repair quotes, issuing and expediting repair orders; researching and administering warranty claims on all rotable and expendable component purchases, removals, repairs and exchanges; ensuring adherence to materials guidelines/practices.

Qualifications:

• Must possess a high school diploma or equivalent
• A minimum of 2 years airline-related warehousing experience and computer experience required
• Must be able to consistently lift up to 75 pounds
• Ability to perform and communicate effectively within a multitasking environment
• Hours varied including nights, weekends and holidays
• Acceptable driving record required
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test

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Minneapolis/St. Paul, MN Hangar Facility as GSE Mechanic
Job responsibilities include but are not limited to maintaining company vehicles and ground equipment; assisting in the procurement of tooling equipment and vehicles as required; ordering and stocking of parts and consumables used for repairs.

Qualifications:

• High school diploma or equivalent and/or 2 years related experience or equivalent combination of education and experience
• Welding and hydraulics experience preferred
• Must have own tools
• Acceptable driving record required
• Must be highly motivated and a self-starter
• Excellent communication, organizational, problem solving skills
• Work effectively with minimal supervision individually or as a team
• Hours varied to accommodate maintenance schedule requirements including nights, weekends and holidays
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test

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Minneapolis/St. Paul, MN Hangar Facility as MSP Based Rover A&P Mechanic
Job responsibilities include but are not limited to maintaining Sun Country aircraft to the highest possible standards to assure a safe, economical and on-time operation.

Qualifications:

• A&P License required
• 2 years line maintenance preferred
• 2 years 737NG jet experience preferred
• 737NG Familiarization Class preferred
• 2 years experience in aircraft structural repair preferred
• Acceptable driving record required
• Must be highly motivated and a self-starter
• Excellent communication, organizational, problem solving skills
• Work effectively with minimal supervision under stressful situations
• Hours varied to accommodate maintenance schedule requirements including nights, weekends and holidays. 90+% Travel Required
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test

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Minneapolis/St. Paul, MN Hangar Facility as A&P Mechanic
Job responsibilities include but are not limited to maintaining Sun Country aircraft to the highest possible standards to assure a safe, economical and on-time operation.

Qualifications:

• A&P License required
• R&E experience preferred
• 2 years line maintenance preferred
• 2 years heavy jet experience preferred
• 2 years experience in aircraft structural repair preferred
• Acceptable driving record required
• Must be highly motivated and a self starter
• Excellent communication, organizational, problem solving skills
• Work effectively with minimal supervision under stressful situations
• Hours varied to accommodate maintenance schedule requirements including nights, weekends and holidays
• Qualified candidates must pass a criminal history background check as well as a pre-employment drug test

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Information for Prospective Pilots
Thank you for your interest in a career with Sun Country Airlines. We are accepting resumes however there are no immediate plans for Pilot hiring at this time.

Minimum Qualifications

• 2000 hours total fixed wing pilot time (Military time adjustment +0.25 hours/sortie)
• 500 hours multiengine fixed wing Pilot in Command
• Commercial Multiengine Instrument
• Air Transport Pilot Multiengine Certificate or meets Air Transport Pilot experience requirements
• No Centerline Thrust Restriction
• Four Year Degree (Preferred) If you meet the minimum qualifications listed above, please submit a current resume to applyforpilot@suncountry.com.

Please note: Sun Country Airlines will contact qualified applicants directly and will hold resumes for up to six (6) months. We are unable to provide informative interviews. Applicants requiring confirmation of receipt should send resumes via certified US mail to:
Sun Country Airlines
Attn: Office of Chief Pilot
1300 Mendota Heights Rd
Mendota Heights, MN 55120

Please submit your resume to the Human Resources Department by email to: jobs@suncountry.com. Please note position title in the subject line of your email.

Sun Country Airlines will contact qualified applicants directly. Applicants requiring confirmation of receipt should send resumes via certified US mail to:

Sun Country Airlines
Attn. Human Resources
1300 Mendota Heights Rd.
Mendota Heights, MN 55120

Resumes submitted via US mail must include an email address.

Thank you for your interest in Sun Country Airlines; please check back again soon.