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Check-in

Sun Country Airlines makes it easy to get your trip underway, whether you check in online or at the airport.

Online Check-in
Passengers who are holding an electronic ticket for domestic travel within the 50 U.S. states are welcome to check in online by clicking here. You may check in for your flight no more than 24-hours prior to, and up to 1 hour before your scheduled departure time. Passengers with infants, unaccompanied minors, and groups larger than 9 are not able to check-in online.

Identification

  • For domestic travel within the United States, customers over the age of 18 years must show a valid federal or state government issued photo identification, (valid driver's license, valid passport, or a valid military identification card) at the ticket counter and at the security checkpoint.
  • Effective October 1, 2007, all adults, minors and infants traveling internationally via air to and from the U.S. and Canada must have a valid passport. The temporary accommodation for US citizens who had applied for but not yet received a passport due to longer than anticipated passport processing times ended on September 30, 2007. Please click here for more information or to apply for a passport.

Things to remember:

  • You may only check in online for domestic flights (within the 50 U.S. states) - to check in for international flights please see a Sun Country agent at the ticket counter at the airport
  • Passengers traveling with infants may not check in online - you must check in at the airport

Checking luggage?
You may use online check-in even if you have luggage. As long as you have the boarding pass you printed during the online check-in process you may check your luggage with a skycap curbside (where available). For your convenience you may also check your luggage with an agent at the ticket counter. You can also save time with the convenience of pre-paying for your checked baggage online. To pre-pay for your checked baggage, please click here. Pre-paying for checked baggage is available up to 24 hours for international flights and up to 1 hour for domestic flights prior to departure.

No luggage to check?
If you check-in online and are not checking any luggage, you may proceed directly to the gate upon arrival at the terminal. Please have the boarding pass you printed during the online check-in process and appropriate identification in-hand for the security checkpoint. If you are checking luggage, please see a skycap at curbside (where available) or a Sun Country ticket agent at the counter.

Missed flight
If you check in online (to include printing your boarding pass) but can't make your flight, you must contact Sun Country Airlines toll-free at 1-800-359-6786 or 651-905-2737 for Minneapolis/St. Paul local calls (Mon-Sun, 5am-Midnight Central Time), prior to or within two hours of flight departure to retain the value of your ticket. All applicable fees and penalties will be applied to changes.

Printing problems
If you were unable to print your boarding pass from your home or office printer, please see a Sun Country agent at the ticket counter for assistance.

Airport Check-in
When traveling on Sun Country flights please remember to check-in as early as possible for your flight. Flights are available for in-person check-in 2 hours prior to departure at all designated Sun Country locations.

Passengers should arrive at the airport 2-3 hours prior to scheduled departure with proper identification to allow for check-in requirements and security processing. All Sun Country ticket locations will be closed for check-in 45 minutes prior to the scheduled departure time.

On the day of travel, all passengers must be checked in either at the airport ticket counter, kiosk or through the Sun Country Airlines website and be available for passenger boarding at the departure gate at least 30 minutes (Domestic flights) or 60 minutes (International flights) prior to scheduled departure. Failure to do so will subject the reservation(s) to cancellation.

Domestic flights
Sun Country Airlines recommends passengers arrive at the airport ticket counter 2-3 hours prior to scheduled departure with proper identification to allow for check-in requirements and security processing.

International flights
Passengers traveling to and from Mexico and the Caribbean are recommended to arrive at the airport 120 minutes before their scheduled departure with proper identification to allow for check-in requirements and security processing.

Check-in locations
In some airports, Sun Country Airlines shares ticket counter space with other carriers. Use the following table to identify exactly where you should go to check in:

Anchorage, Alaska (ANC)
South Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Boston, Massachusetts (BOS)
Terminal A, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Cabo San Lucas, Mexico (SJD)
Terminal 2, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Cancun, Mexico (CUN)
Terminal 3, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Cozumel, Mexico (CZM)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Chicago, IL (Midway)
Ticketing Level, Door 2, Sun Country Ticket Counters 69-72 C Concourse, Gate 1, 2 or 3 / Ticket counter closes 45 minutes prior to flight departure

Dallas/Ft. Worth, Texas (DFW)
Terminal D, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure
Kiosk Check-In Locations: Sun Country Main Counters, Terminal D kiosks , Terminal E kiosks, DFW Car Rental Center (Second Floor)

Ft. Myers, Florida (RSW)
Midfield Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Gulfport/Biloxi, Mississippi (GPT)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Harlingen, Texas (HRL)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Huatulco, Mexico (HUX)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Lansing, Michigan (LAN)
Main Terminal, Sun Country Airlines Counter / Ticket counter closes 45 minutes prior to flight departure

Las Vegas, Nevada (LAS)
Terminal 3, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Kiosk Check-In Locations: Sun Country Ticket Counter, All common area kiosks Off-Site Kiosk Check-In Location: LAS Car Rental Facility/ Las Vegas Convention Center/Venetian Hotel Lobby/Starwood/Marriott/Hilton

Laughlin, NV/Bullhead City, Arizona (IFP)
Main Terminal, Sun Country Ticket Counter Laughlin/Bullhead is Arizona (Mountain) Time

Liberia, Costa Rica (LIR)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 1 hour prior to flight departure

Los Angeles, California (LAX)
Terminal 2, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Manzanillo, Mexico (ZLO)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 1 hour prior to flight departure

Mazatlan, Mexico (MZT)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Miami, Florida (MIA)
Central Terminal, Concourse F, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Minneapolis/St. Paul, Minnesota (MSP)
Terminal 2, Humphrey, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure
Kiosk Check-In Locations: Sun Country Ticket Counter, Common use by Security

Montego Bay, Jamaica (MBJ)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 1 hour prior to flight departure

Nassau, Bahamas (NAS)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 1 hour prior to flight departure

New York, New York (JFK)
Terminal 4, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Orlando, Florida (MCO)
Main Terminal, Side B, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Palm Springs, California (PSP)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Phoenix, Arizona (PHX)
Terminal 3, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Puerto Vallarta, Mexico (PVR)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Punta Cana, Dominican Republic (PUJ)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 1 hour prior to flight departure

Saint Thomas, USVI (STT)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 1 hour prior to flight departure

San Juan, Puerto Rico (SJU)
Terminal D, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

San Diego, California (SAN)
Terminal 2, Delta Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

San Francisco, California (SFO)
International Terminal, Sun Country Ticket Counter Aisle 6 / Ticket counter closes 45 minutes prior to flight departure

Seattle/Tacoma, Washington (SEA)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

St. Maarten, Netherlands Antilles (SXM)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

St. Petersburg/Clearwater, FL (PIE)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Tampa, Florida (TPA)
Main Terminal, Red Side, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Washington, D.C. (Reagan National)
Terminal A, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Zihuatanejo, Mexico (ZIH)
Main Terminal, Sun Country Ticket Counter / Ticket counter closes 45 minutes prior to flight departure

Please note
It is the passenger’s responsibility to arrive at the airport with proper identification in adequate time to allow for check-in requirements and security processing.

Tips for an On-time Departure

  • Know how long it takes to reach the airport from which you will depart
  • If you drive to the airport, don't forget to plan on extra time for parking
  • Allow ample time for check-in, especially if you are checking baggage
  • Ensure all luggage is tagged with clear, legible identification
  • Make sure you have proper identification and leave all prohibited items at home
    • For more information on airport security, please click on the Aviation Security page
    • Please see the TSA website for a list of prohibited items
  • Review your gate number and seating assignment prior to proceeding to the security checkpoint
  • Listen carefully to public service announcements

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