Sun Country Airlines

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Sun Country Ticket Changes/Cancellations

Ticketing
In order to offer our customers the lowest possible fares, we follow simple rules and policies. All tickets purchased online or over the phone are "instant purchase tickets." Bookings made through our Reservations Center or at the airport ticket counter are subject to a non-refundable $15 service charge. For ticket changes, please call Sun Country Reservations toll-free at 1-800-359-6786 or 651-905-2737 for Minneapolis/St. Paul local calls (Mon-Sun, 5am-Midnight Central Time). Ticketing, ticket change and ticket cancellation information for all Sun Country passengers is as follows:

Coach Tickets

  • Coach class tickets are nonrefundable.
  • In the case of no-show all monies are forfeited and not returned to the passenger. No ticket credit remains.
  • Tickets can be changed for a fee: $100 change fee per domestic ticket, $150 per International ticket. Reservations must be cancelled prior to the flight departure time in order to retain the value of the ticket for one year from the date of purchase.
  • Name changes are allowed for an additional fee of $100 per domestic ticket, $150 per International ticket.
  • If the fare of the new ticket is higher than the original fare, the fare difference will be collected in addition to the change fee. If the new fare is lower, the difference cannot be refunded, credited for future travel or applied towards the change fee.
  • Travel must be re-booked within one (1) year from the date of purchase.
  • No credits or price adjustments are made if the fare changes after the ticket has been purchased.
  • Sun Country Airlines will allow a customer to cancel an airline reservation made directly with Sun Country Airlines reservations staff or on our website without penalty for up to 24 hours from the time of making the initial reservation provided the reservation is made one week or more prior to a flights departure. This applies to regular published airfares and does not include Sun Country Vacation package bookings or group and tour bookings or land products or any other non air product or activity.
  • In the event of a refund any dollar amount which may have been applied toward the purchase price of the new ticket from a previously unused nonrefundable ticket will remain nonrefundable with no change to the original expiration date or restrictions.
  • Tickets may not be applied towards the purchase of a Sun Country Vacation package.

First Class Tickets

  • Unused First Class tickets are refundable if they were originally purchased and ticketed in advance in First Class; however, a $100 fee per domestic ticket, a $150 fee per international ticket will be deducted from the amount refunded.
  • Full fare First Class tickets may be re-booked and not assessed a change fee.
  • If the fare of the new flight is higher than the original fare, the fare difference will be charged when making the change. If the fare of the new flight is lower, difference will be refunded minus a $100 fee per domestic ticket, a $150 fee per international ticket.
  • Travel must be re-booked within one (1) year from the date of purchase.
  • Sun Country Airlines will allow a customer to cancel an airline reservation made directly with Sun Country Airlines reservations staff or on our website without penalty for up to 24 hours from the time of making the initial reservation provided the reservation is made one week or more prior to a flights departure. This applies to regular published airfares and does not include Sun Country Vacation package bookings or group and tour bookings or land products or any other nonair product or activity.
  • In the event of a refund any dollar amount which may have been applied toward the purchase price of the new ticket from a previously unused nonrefundable ticket will remain nonrefundable with no change to the original expiration date or restrictions.
  • No credits or price adjustments are made if the fare changes after the ticket has been purchased.
  • Discounted First Class tickets are subject to coach ticket change fee rules.

Seat Selection Fees paid for advance seat selection are non-refundable and non-transferable to a new flight in the event of a change.

UFlex Change Fee Protection When you fly Sun Country, you can protect your travel investment with UFlex change fee protection. With UFlex, you can change the time, date, destination, and even the name on your reservation without paying the $100 (domestic) or $150 (international) change fee! And, since UFlex covers up to three change fees, it can save you up to $450!

  • To purchase UFlex, simply select it when making your flight reservation at www.suncountry.com or through Sun Country Reservations toll-free at 1-800-359-6786 or 651-905-2737 for Minneapolis/St. Paul local calls (Mon-Sun, 5am-Midnight Central Time). When purchased, you can rest assured knowing that your flight reservation is protected should your travel plans change. UFlex protection purchased within 24hours of outbound flight for round-trip itineraries can only be applied to return flight.

To view the terms and conditions for UFlex, please click here.

To view FAQs for UFlex, please click here.

Group Sales and Charter Tickets

  • For specific information on group sales (10 to 120 travelers) please visit our website or call 651-905-2711.
  • For specific information on charter tickets (100+ travelers) please visit our website or call 651-905-2728.

Hotel Reservations
Hotel reservations are made through Sun Country Vacations. Cancellation policies vary from each hotel and are implemented by hotels to avoid holding a room available for a guest who will not use it. If you do not cancel your reservation within the allotted cancellation period, the hotel will charge a penalty (usually one night's room charge plus tax) to the credit card provided to reserve the room. Please be sure to review the cancellation policy for your hotel carefully during the booking process. If you have questions about the cancellation policy for your particular hotel reservation, please contact:

  • Sun Country Vacations 1-877-411-1177 (Monday-Friday, 8:00am - 6:00pm, Saturday 9:00am - 1:00pm CST)

For non-cancellable reservations, no changes or cancellations are permitted once a confirmation number is issued.

Car Rentals
Currently, most of the Featured Car Rental Companies return the estimated total for your rental. This amount is displayed on top of the reservation form as well as in your confirmation email. The estimated total for your rental includes the total of all applicable rates, taxes, fees, mandatory charges, surcharges and drop-off charges (if required) that the customer must pay either by law or by local policy, for the length of a particular rental request. It does not include optional services such as insurance waivers, special equipment, mileage charges, gasoline, or nonrefundable service fees. If the estimated total for your rental is not displayed, you will be notified of your estimated total at the time of pick up. Daily, Weekend Daily, Weekly, and Monthly rates do not include taxes, mandatory charges, service charges, fees, extra charges, or any other incidentals.

Travel Insurance
Travel insurance must be purchased at the time of travel booking and cannot be purchased after the booking has been completed and confirmed. To learn more about travel protection and travel insurance, please click here.

Flight Cancellation and Schedule Changes
If your flight has been changed prior to your departure date, a Sun Country Airlines' agent will attempt to contact you to relay new time and/or flight information provided you booked directly with Sun Country Airlines. If you booked through an online booking source or through a Travel Agency, your booking agent will be relaying the information to you. Further questions or concerns regarding your canceled or re-scheduled flight should be directed to our Reservations Department.

Vouchers
Transportation vouchers may not be redeemed online. To make a new reservation with a transportation voucher, please contact our Reservations Department. We will book your reservation and provide a confirmation code. Please then mail the voucher with the confirmation code to: Sun Country Airlines Reservations 1300 Mendota Heights Road Mendota Heights MN 55120

When we receive the voucher, we will apply payment for the remaining amount and notify you that your transaction is complete.

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