UFlex FAQ’s.
When you fly Sun Country, you can protect your travel investment with UFlex change fee protection. With UFlex, you can change the time, date, destination, and even the name on your reservation without paying the $75 (domestic) or $100 (international) change fee! And, since UFlex covers up to three change fees, it can save you up to $300! The FAQ’s for UFlex are listed below.
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- 1. What is UFlex?
- a. UFlex is a change fee protection product available from Sun Country Airlines. Passengers who purchase UFlex with their flight reservation are able to make up to three changes to their reservation without paying the $75 (domestic) or $100 (international) change fees. Passengers who have purchased UFlex are responsible for paying the difference between the fare in their original reservation and the fare available at the time of change. A change is defined as one of the following events:
- i. Changing the time, date and/or the destination of a reservation.
- ii. Changing a name on a reservation.
- 2. What kind of changes can I use UFlex for?
- a. UFlex can be used for time, date, destination, or name changes.
- 3. What is the difference between UFlex and travel insurance?
- a. UFlex is a change fee protection product that protects passengers from three change fees should they decide to make changes to their reservation, whereas travel insurance protects passengers from costs associated with trip cancellation, interruptions or delays; delayed, damaged or lost bags; medical expenses during the trip; and other trip-related items.
- 4. Why would I need UFlex?
- a. UFlex is a great product for passengers whose plans may change and who want to avoid paying change fees. UFlex is also great when traveling with friends or family should the plans of others impact flight reservations.
- 5. How and where do I buy UFlex?
- a. Passengers can purchase UFlex when making their flight reservation with Sun Country through our website at www.SunCountry.com or through our Sun Country Reservations toll-free at 1-800-359-6786 or 651-905-2737 for Minneapolis/St. Paul local calls (Mon-Sun, 5am-Midnight Central Time). The $15 Reservations service charge will apply to bookings made through the Reservations call center and through select travel agents accessing Sun Country’s travel agency portal.
- 6. When can I buy UFlex?
- a. UFlex must be purchased in conjunction with a flight at time of ticketing only.
- 7. Can I buy UFlex for a reservation I already made?
- a. No, UFlex cannot be applied to an existing reservation. UFlex can only be purchased when purchasing a flight and only covers the flight it was purchased with.
- 8. How much does UFlex cost?
- a. UFlex is $12.50 per passenger per flight segment for domestic flights and $15.00 per passenger per flight segment for
- international flights.
- 9. I’m traveling with more than one person. Does everyone on my reservation need to buy UFlex?
- a. Yes, UFlex must be purchased for every passenger on a flight reservation.
- 10. I’m traveling roundtrip. Do I have to buy UFlex for each flight segment?
- a. Yes, UFlex must be purchased for every segment on a flight reservation.
- 11. What does UFlex cover?
- a. UFlex covers up to three time, date, destination and name changes to a flight reservation. Without UFlex, these changes are $75 (domestic) and $100 (international) each; with UFlex, these changes are waived. Passengers who have purchased UFlex are responsible for paying the difference between the fare in their original reservation and the fare available at the time of change. A change is defined as one of the following events:
- i. Changing the time, date and/or the destination of a reservation.
- ii. Changing a name on a reservation.
- 12. I made a car rental, hotel reservation, or other travel purchase with my flight reservation. Does UFlex cover changes to these?
- a. No, UFlex only covers changes made to a flight reservation.
- 13. How do I make changes to my reservation with UFlex?
- a. Changes can only be made through Sun Country Reservations toll-free at 1-800-359-6786 or 651-905-2737 for Minneapolis/St. Paul local calls (Mon-Sun, 5am-Midnight Central Time). Changes cannot be made online or at airport ticket counters. For UFlex tickets booked through a travel agency, please contact your travel agent regarding changes.
- 14. When can I make a change to my reservation with UFlex?
- a. Changes can be made up to 24 hours prior to the original flight time. If it is less than 24 hours prior to a passengers outbound flight time, a change can still be made to the passengers return flight so long as they are made more than 24 hours prior to the return flight time. Changes can be made within 24 hours of flight time but normal change fees will apply.
- 15. How many changes can I make with UFlex?
- a. UFlex ticket holders can make up to three changes to their flight reservation without incurring a change fee. Additional changes
- can be made at standard change fee rates. A change is defined as one of the following events:
- i. Changing the time, date and/or the destination of a reservation.
- ii. Changing a name on a reservation.
- 16. What if the fare of my new reservation is different than the fare of my original reservation?
- a. Passengers who have purchased UFlex are responsible for paying the difference between the fare in their original reservation and the fare available at the time of change. If the fare of the new reservation is higher than the fare of the original reservation,
- the passenger will be charged the difference. If the fare of the new reservation is lower than the fare of the original reservation,
- the difference will not be refunded.
- 17. What if I don’t know the dates, destination or name I would like to change my reservation to?
- a. To take advantage of UFlex change fee protection, the new information must be known at the time of making a change. As
- with standard Sun Country ticket policies, unused tickets are valid for one year from the date of purchase and can be held without knowing the new information; however, standard change fees apply to unused tickets for both UFlex and non-UFlex coach
- class ticket holders.
- 18. I missed my flight. Does UFlex cover changing my flight?
- a. No; UFlex only covers changes made more than 24 hours prior to flight departure.
- 19. I’d like to change my reservation, but the other passenger(s) on my reservation want to keep the same flight. Does UFlex cover
- this?
- a. Yes, UFlex ticket holders can change the time, date, destination or name on their ticket while the other UFlex ticket holders on their reservation keep the same time, date, destination and names.
- 20. Is UFlex refundable?
- a. No, UFlex is not refundable.
- 21. I didn’t make changes to the reservation I purchased UFlex with. Can I apply UFlex to another reservation with Sun Country?
- a. No, UFlex only covers the reservation with which it was purchased.
- 22. I’m a Ufly Plus member. Can I buy UFlex with a Ufly Plus ticket?
- a. UFlex is not available through the Ufly Plus website. Ufly Plus members can purchase UFlex through Sun Country
- Reservations toll-free at 1-800-359-6786 or 651-905-2737 for Minneapolis/St. Paul local calls (Mon-Sun, 5am-Midnight Central Time).
- 23. Can I purchase UFlex when booking an award flight with my Ufly points?
- a. Yes, UFlex can be purchased for a Ufly award flight at the standard UFlex fee.
- 24. Can I purchase UFlex with a first class ticket?
- a. No, UFlex cannot be purchased with a first class ticket as change fees do not apply to first class ticket holders.
- 25. Do I need to purchase UFlex for the lap-held infant I am traveling with?
- a. No, UFlex does not need to be purchased for a lap-held infant as lap-held infants do not have a paid reservation subject to change fees.
- 26. I have/am part of a group reservation. Can I purchase UFlex?
- a. Yes. UFlex can be purchased for groups, but it must be purchased for each person and each segment on the group reservation. All standard UFlex terms and conditions apply to groups who purchase UFlex and requested through the group coordinator.
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