UFlex Terms & Conditions.
When you fly Sun Country, you can protect your travel investment with UFlex change fee protection. With UFlex, you can change the time, date, destination, and even the name on your reservation without paying the $75 (domestic) or $100 (international) change fee! And, since UFlex covers up to three change fees, it can save you up to $300! The terms and conditions for UFlex are listed below.
- 1. Product
- a. UFlex is a change fee protection product available from Sun Country Airlines. Passengers who purchase UFlex can make up to three time, date, destination or name changes to their flight reservation without paying change fees. Passengers who have
- purchased UFlex are responsible for paying the difference between the fare in their original reservation and the fare available
- at the time of change.
- b. A change is defined as one of the following events:
- i. Changing the time, date and/or the destination of a reservation.
- ii. Changing a name on a reservation.
- c. UFlex is not travel insurance. For information on Sun Country’s Travel Insurance products, please click here.
- 2. Price
- a. UFlex is $12.50 per passenger per flight segment for domestic flights and $15.00 per passenger per flight
segment for international flights.
- 3. Purchase
- a. UFlex must be purchased in conjunction with a flight at time of ticketing only.
- b. UFlex can be purchased on Sun Country’s website at www.SunCountry.com, through Sun Country Reservations toll-free at
- 1-800-359-6786 or 651-905-2737 for Minneapolis/St. Paul local calls (Mon-Sun, 5am-Midnight Central Time), at Sun Country airport ticket locations, and through select travel agents accessing Sun Country’s travel agency portal.
- c. UFlex must be purchased for all passengers on all segments of a flight reservation.
- d. UFlex cannot be added to an existing flight reservation.
- 4. Ufly Award Flights
- a. UFlex can be purchased for a Ufly award flight at the standard UFlex fee.
- 5. Coverage
- a. UFlex covers time, date, destination, and name changes.
- b. Up to three change fees can be waived for UFlex ticket holders. Additional changes will be subject to standard change fees.
- c. A change is defined as one of the following events:
- i. Changing the time, date and/or the destination of a reservation.
- ii. Changing a name on a reservation.
- d. Fare difference is not covered by UFlex. Passengers who have purchased UFlex are responsible for paying the difference between the fare in their original reservation and the fare available at the time of change.
- e. Passengers with UFlex protection must contact Sun Country Airlines more than 24 hours in advance of their scheduled
- departure to cancel and rebook their travel to a new date, time, destination or different traveler. Changes not made
- more than 24 hours in advance will be subject to established change fees.
- f. The new time, date, destination or name must be known at time of change.
- g. UFlex does not cover changes that result from a passenger not adhering to published Sun Country check in requirements.
- 6. Availability
- a. UFlex must be purchased in conjunction with a flight at time of ticketing only.
- b. UFlex is available for coach tickets only.
- c. UFlex cannot be purchased for lap-held infants.
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