Baggage or Lost & Found

To report lost or damaged baggage, please contact Baggage Services at 888-359-5586 or via email, Monday through Sunday, 8am-1am (CT).

To report an item lost on board the airplane, please complete the online Lost & Found form or contact Baggage Services at 888-359-5586, option 3.

View more information about baggage and lost and found services.

Feedback/ Compliments/ Complaints

To submit feedback or to share your comments regarding Sun Country Airlines or travel you have already completed, please send them to the following address or complete the form below. Note, all inquiries related to customer service must be made in writing via one of these two options.

Sun Country Airlines Customer Service
1300 Corporate Center Curve
Eagan, MN 55121

If your concerns are time-sensitive or urgent in nature, or if you have a flight departing within 48 hours, please contact Sun Country Reservations at 800-359-6786 or 1-800-924-6184 from outside the US, 6am-11pm (CT).