Travel Information for Cancun, Riviera Maya & Isla Mujeres

What You Should Know

Cancun International Airport

Airport Code — CUN

Airport Address
Carretera Cancun
Chetumal Km. 22
Cancun, Q. Roo 77500 Mexico


  • 15 miles to Cancun Hotel Zone
  • 19 miles to Playa Mujeres 
  • 34 miles to Playa del Carmen
  • 48 miles to Puerto Aventuras
  • 73 miles to Tulum

Check-In Information
Ticket counters are not open for in-person check-in and baggage check until two hours prior to departure at all designated Sun Country locations. Please arrive with proper identification to allow for check-in requirements and security processing.

Ticket Counter
Terminal 4, Sun Country Ticket Counter
Closes 45 minutes prior to flight departure

Useful Information

Mexican peso, but U.S. dollars are widely accepted. Bring $1 and $5 bills for bartering. ATMs can be found at most hotels and in town. 

110V, the same as the U.S. and Canada. Many outlets are of the two-prong type.

Spanish, but most people in the tourism industry speak English. 

Time Zone 
The same as Eastern Time in the U.S. One hour later than Central Time. Cancun does not observe Daylight Saving Time.

Transfers between the airport and resorts are included with Sun Country Vacations packages. For travel outside of your resort, the best way to get around is by taxi or bus. There is also a bicycle and walking path. A car is not recommended. In the Riviera Maya, distances are great between resorts and towns. If you do want to go into town, a taxi is your best option, or check with your hotel concierge. For a day trip, either sign up for a tour, or rent a car for the day. The main road from Cancun to the Riviera Maya is a modern, four-lane highway.

Entry Requirements


U.S. and Canadian citizens must have a valid passport. U.S. and Canadian passports in good condition must be valid for the duration of the passenger’s stay in Mexico. The U.S. Department of State recommends that passports be valid for at least six months after the expected return date. Passport cards are not accepted for air travel to Mexico.  

Entry Immigration Form

U.S. and Canadian citizens traveling to Mexico must fill out an official entry immigration form prior to their arrival. Forms are available during the flight, however, to expedite the immigration entry process, you can now complete the form online and print it prior to travel. You will need your passport, flight information, and address or name of your hotel. For more details and to access the form, visit​. Note that one form per traveler is required. 

Sunset at Isla Mujeres

Sunset over Isla Mujeres