Delayed, Damaged & Lost Luggage
Making sure your property is handled properly is important to us. Despite our best efforts, sometimes baggage may be delayed or damaged. If your baggage gets delayed or lost, we will work to return it to you as soon as possible. If it is damaged in transit, we will help you repair it under some circumstances.
Lost & Found
See our Lost & Found page, for details on how to report missing non-luggage items.
Most missing bags are found within the first 24 to 48 hours after your flight. A report should be made in-person at the baggage claim office, within 24 hours of your arrival. Failure to report baggage mishandling of any type will result in a denial of compensation.
Claims for damage must be filed prior to leaving the airport, or a claim may be filed as a Courtesy Claim within 24 hours of arrival. A Sun Country Airlines Baggage Service Agent must see the damage so damage can be assessed properly and liability determined.
Please understand that while we will do all that we can to assist, Sun Country Airlines is not liable for the following: normal wear and tear, including scratches, small dents, rips, tears, and/or dirt; for baggage carried in the passenger compartment of the aircraft, or damage to items contained in a bag that was not suitably packed.
If it has been more than five days since the irregularity occurred, and you filed a report at the airport of arrival, our Central Baggage Service office will handle your claim. If you wish to check the status of your claim, please contact Baggage Services at 888-359-5586, option 2.