Delayed, Damaged & Lost Baggage
Baggage handling is important to us. Despite our best efforts, sometimes baggage may be delayed or damaged. If baggage does gets delayed or lost, we will work to return it to the owner as soon as possible. If it is damaged in transit, we will work with the owner to resolve any claims.
Most missing bags are found within the first 24-48 hours after the flight. A report should be made in-person at the baggage claim office, within 24 hours of arrival. Failure to report delayed baggage within that time frame will result in a denial of compensation.
Claims for damage must be filed prior to leaving the airport, so a Sun Country Airlines Baggage Service Agent is able to see and properly assess the damage and liability.
Please understand that while we will do all that we can to assist, Sun Country Airlines is not liable for the following: normal wear and tear, including scratches, small dents, rips, tears, and/or dirt; damage to baggage carried in the passenger compartment of the aircraft; or damage to items contained in a bag that was not suitably packed or over-packed.
If it has been more than five days since the baggage was reported missing, and a report was filed at the arrival airport, our Central Baggage Service office will handle the claim.
If you wish to check the status of a claim, please contact Baggage Services at 888-359-5586, option 2.
Lost & Found
See our Lost & Found page for details on how to report non-checked items that might be missing.