Lost & Found

Sun Country Airlines understands that every lost item is very important to each individual, and undertakes an exhaustive search to locate every item reported missing. Please be assured that we take each Lost Item inquiry seriously and make every effort to locate and return your lost item(s).

If you forgot an item at the ticket counter, gate or in the terminal, please contact the Lost and Found department at the airport.

For items left at a TSA security checkpoint, please contact the TSA at 866-289-9673 or the TSA website.

Lost Luggage

See our Baggage Services page, for details on how to report missing luggage.

Passport and wallet on tray

For Items Left Onboard

Sun Country Airlines makes every effort to return articles left onboard our aircraft. If you believe you've left an article during your travels onboard a Sun Country aircraft, please enter your inquiry using our Online Lost & Found form or contact Baggage Services at 888-359-5586, option 3. We will contact you if we locate the item matching your description via email and/or phone to verify that the item is yours and arrange for delivery of the item. 

Report a missing item

For articles left onboard a Sun Country aircraft, please enter your inquiry using our Online Lost & Found form.

Good To Know

  • Military IDs will be sent to the Department of the Navy, NAS-JRB ID Office. This department will then facilitate the return to the various military branches.
  • Passports will be sent to the U.S. Department of State, Passport Services, Consular Lost/Stolen Passport Section.
  • All other personal documents that we are unable to return will be destroyed.
  • Once all efforts have been exhausted to find the owner of a particular item, the item will be salvaged and all proceeds will be donated to charity.

We have partnered with Chargerback.com for our lost and found items. To ensure that you receive the confirmation email, please add notifications@chargerback.com to your safe sender list. Please note: if your item is found it may take up to seven days to reach our lost and found department.

Baggage on Carousel

Baggage Services

Making sure your property is handled properly is important to us. Learn what to do in the event your luggage be delayed, damaged or lost.

 

Packing Luggage for Vacation

Baggage Policies

Questions about baggage fees?

Review our baggage policies for information about getting the first bag free or save time with the convenience of paying for your checked baggage online.