Accessibility & Assistance

If you or someone you are traveling with requires special assistance, equipment, or considerations Sun Country Airlines wants to make your experience as convenient and smooth as possible. The information on this page covers a majority of situations, however, if your situation is not covered here, there are several ways in which you can contact us to make an accessibility request regarding services including, but not limited to:

  • Wheelchair assistance
  • Seating accommodation
  • Escort assistance for a visually impaired passenger
  • Stowage of an assistive device
Person in a Wheelchair Looking at the Ocean

Good To Know

  • Visit the TSA website, where you can also find additional information regarding the new TSA Travel Helpline Number for Passengers with Disabilities and Medical Conditions.
  • Passengers needing special assistance may be accompanied beyond the security checkpoint by an assistant. See a Sun Country ticket agent for a gate pass.

Non-Discrimination on the Basis of Disability in Air Transportation

Sun Country strives to provide the best possible service to all of our passengers, including those with special needs, and complies with all non-discrimination policies from the Department of Transportation. Passengers can obtain a copy of the Department of Transportation's Non-Discrimination on the Basis of Disability in Air Transportation policy in the following ways:

  • On the Aviation Consumer Protection Division's website
  • Calls made within the US to the hotline at 800-778-4838 (voice) or 800-455-9880 (TTY)
  • By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
  • By mail to:
    Air Consumer Protection Division
    US Department of Transportation
    1200 New Jersey Avenue SE
    The West Building Room W96-432
    Washington, DC 20590

U.S. Department of Transportation (DOT) Hotline

This free government service provides information on the rights of air travelers with disabilities. The hotline also assists individuals with who are experiencing time-sensitive, disability-related air travel problems that require immediate attention. 800-778-4838 (voice) or 800-455-9880 (TTY) 7am-11pm ET, Monday through Friday.

Accessibility Requests

To request services including, but not limited to, wheelchair assistance, seating accommodation, escort assistance for a visually impaired passenger, or stowage of an assistance device, please submit an Accessibility Request or call 651-905-2774.