Non-Discrimination Policy

Travelers can obtain a copy of the Department of Transportation's Non-Discrimination on the Basis of Disability in Air Transportation policy in the following ways:

  • On the Aviation Consumer Protection Division's website
  • Calls made within the US to the hotline at 800-778-4838 or 800-455-9880 (TTY)
  • Call the Aviation Consumer Protection Division at 202-366-2220 or 202-366-0511 (TTY)
  • By mail

    Air Consumer Protection Division
    US Department of Transportation
    1200 New Jersey Avenue SE
    The West Building Room W96-432
    Washington, DC 20590

U.S. Department of Transportation (DOT) Hotline
This free government service provides information on the rights of air travelers with disabilities. The hotline also assists individuals with who are experiencing time-sensitive, disability-related air travel problems that require immediate attention.

800-778-4838 or 800-455-9880 (TTY)
Monday through Friday, 7am-11pm ET.