Special Assistance

If you or someone you are traveling with requires special assistance, equipment, or considerations Sun Country Airlines wants to make your experience as convenient and smooth as possible. Sun Country strives to provide the best possible service to all of our passengers, including those with special needs, and complies with all non-discrimination policies from the Department of Transportation.

Service Animal

Service & Emotional Support Animals

Sun Country welcomes animals trained to assist passengers with mobility, visual, and hearing disabilities onboard, at no charge. 

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Close Up of an Older Man's Hands

Portable Oxygen Concentrators

Passengers who intend to use a POC onboard must present a statement from their physicians. 

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Close Up of a Wheelchair

Mobility Devices

Some portable items such as walkers and canes may be stored in the aircraft cabin, while other mobility devices need to be checked.

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Plane seats

Customers of Size

Passengers who do not comfortably fit in one seat with both armrests down.

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Accessibility Requests

For passengers with disabilities and special needs who are unable to use our website and would like to make a reservation, or would like to request services including, but not limited to, wheelchair assistance, seating accommodation, escort assistance for a visually impaired passenger, or stowage of an assistance device, please submit an Accessibility Request or call 877-888-1404.

Nut Allergies

Sun Country Airlines recognizes that some passengers are allergic to peanuts and other tree nuts. Sun Country may serve products containing peanuts and peanut products. Additionally, we may serve other nut products (such as walnuts on salads). There may be trace elements of unspecified nut ingredients, including peanut oils, in meals and snacks.

We do not have in place procedures that allow our flight crews not to serve these foods upon request of a passenger. We do not provide “buffer zones”. Our planes are cleaned regularly, but these cleanings are not designed to ensure the removal of nut allergens, nor are our air filtration systems designed to remove nut allergens. Additionally, other passengers may bring peanuts or tree nuts onboard.

Therefore, we cannot guarantee passengers will not be exposed to peanuts or other tree nuts during flight, and we strongly encourage passengers to take all necessary precautions to prepare for the possibility of exposure.

Good To Know

  • Passengers needing special assistance may be accompanied beyond the security checkpoint by an assistant. See a Sun Country ticket agent for a gate pass.
  • Sun Country is unable to accept special meal requests, therefore passengers with special dietary needs may want to bring a packed meal with them.