Hyatt Zilara Cancun

Rating: 5 of 5

ai

beach

gym

pool

spa

wifi

  • Overview
  • Room Types

Hotel details

Enjoy spectacular views from each suite at the all-inclusive and adults-only, Hyatt Zilara Cancun, a luxurious all-suite resort located along a breathtaking stretch of the Mexican Caribbean and only steps from the heart of Cancun’s exciting shopping, entertainment, and nightlife. Beautiful suites are decorated with handcrafted mahogany furniture with in-suite double whirlpools, furnished balconies, and 24-hour room service. If and when you want to leave your spacious suite, the resort continues to pamper with an ocean-view spa offering innovative and relaxing treatments; cuisine choices from around the globe, including Asia, Spain, and Caribbean; a tequila bar, martini bar, wine bar, and three others; and a spectacular serpentine pool that winds its way between the resort and the ocean. 

Location: Cancun - Beach

Blvd. Kukulcan Km 11.5, Hotel., Zona Hotelera  
Cancun, QR 77500
MEXICO

Property Information 
Year Built: 2007
Accessible rooms: 1
Connecting rooms or suites: 7
Floors: 4
Total rooms: 288

Airport — Cancún International Airport - CUN: 10 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Adjoining rooms
  • All-inclusive meal plan
  • ATM / Cash machine†
  • Beauty shop / salon†
  • Bell staff / porter
  • Boutiques/stores†
  • Business center†
  • Car rental desk†
  • Children not allowed
  • Concierge desk
  • Elevators
  • Free parking
  • Housekeeping - daily
  • Internet services†
  • Laundry / valet service†
  • Live entertainment
  • Lounges / bars
  • Luggage service
  • Meeting rooms†
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Spa†
  • Tour / sightseeing desk†
  • Wireless internet connection in public areas

Business Services — Internet Access†

† Fees may apply 

All-Inclusive Amenities
This all-inclusive program includes the following amenities:

  • Gourmet Luxury All Inclusive restaurants with a la carte breakfast, lunch and dinner; show cooking stations for custom food preparation and an international buffet including natural, low calorie, vegetarian, delicatessen-style and gluten-free menu choices. There is no limit on dining.
  • Unlimited domestic and international premium brand liquors, a variety of beer, wine, and sparkling wine by the glass or bottle, plus an extensive selection of fine wine included. Exceptional vintage wines, cognacs and tequilas available with a service surcharge
  • In-suite minibar, stocked daily with water, beer, soft drinks and a convenient liquor cabinet system with a selection of international liquors
  • Complimentary luggage unpacking by professional Premium Butler Service, upon request
  • Complimentary ironing of 2 pieces per stay, upon request
  • Complimentary shoe shine upon request
  • Use of fully equipped Life Fitness Center® & Stott Pilates®, spinning and aerobics
  • Tequila and beer tasting sessions once a week by professional tequila and beer sommelier
  • Complimentary WiFi throughout the property and rooms
  • 24-hour prompt suite service
  • 24-hour room service
  • 24-hour VIP Lounge serving hors d’oeuvres, premium snacks, domestic, international, and premium brand beverages, featuring table games and large LCD TV screen
  • Personalized check-in and check-out at the resort with welcome and departure refreshing cocktail and cold towel
  • Complimentary access to Hydrotherapy zone at The Spa.
  • Use of lighted rooftop tennis court with complimentary equipment. Onsite tennis pro available.
  • Volleyball, billiard, ping pong, board games, and library
  • Daily social entertainment
  • Nightly entertainment including live music and fabulous professional “Cirque du Soleil” style shows
  • Educational wine tasting hosted by hotel sommelier
  • Exclusive Premium Beach Cabanas upon availability
  • Convenient flag system on beach to request waiter service
  • Services of Premium Beach Butlers, who provide cold towel service, ice water, suntan lotion, newspapers, magazines and much more
  • All resort taxes and gratuities

Dining

Onsite Dining

All-Inclusive VIP Lounge
Treat yourself to 24-hour hors d’oeuvres, premium snacks and International brand drinks, plus enjoy a friendly table game or watch your favorite sporting events on large plasma screen TVs.

Asiana
Offering contemporary gourmet Asian fusion cuisine with the always-popular Teppanyaki tables. Open for lunch and dinner.
Dinner Attire — Long pants required; sandals and t-shirts not allowed.

Chef’s Plate
Gourmet international haute cuisine where a new and different dinner menu is carefully selected each day and artfully prepared at the discretion of the Executive Chef. Open for dinner and available to guests staying in Royal Junior Suite Oceanfront room category and above.
Dinner Attire — Long pants required; sandals and t-shirts not allowed.

Maria Marie
Upscale gourmet Mexican-French fusion cuisine. Mexican hacienda-like dining experience complete with colorful murals painted by Mexican artists. Open for dinner.
Dinner Attire — Long pants required; sandals and t-shirts not allowed.

Pelicanos
Delicious, a la carte, Caribbean fusion seafood served in an oceanfront setting overlooking the beach and turquoise Caribbean. Open for breakfast, lunch, and dinner.
Dinner Attire — Long pants required; sandals and t-shirts not allowed.

Royal Coffee House
Gourmet European-style café serving premium espresso and cappuccino drinks with a wide variety of scrumptious pastries, desserts, and ice cream. Open from early morning until late night for a light breakfast, mid-morning coffee pick-me-up, afternoon tea on the café’s sunset terrace, or a delectable after-dinner sweet.

Spice
Ocean view dining with sumptuous buffets, show cooking stations, and a la carte menu. Open for breakfast, lunch, and dinner.
Dinner Attire — Long pants required; sandals and t-shirts not allowed.

Tapas and Pintxos
Spanish tapas restaurant, offering a trendy and relaxing gourmet-tasting experience from Northern Spain and the Basque region. Open for dinner.
Dinner Attire — Long pants required; sandals and t-shirts not allowed.

Various Lounges/Bars

Lobby Bar — Overlooking the turquoise Caribbean and magnificent infinity pool with live music nightly, plasma TVs, and unique hanging bed lounges. Serves a variety of international drinks from beer to fine wine, champagne, and premium spirits.
Martini Corner Bar — Serving some of the finest martinis and other popular drinks favored by guests from around the world.
Pelicanos Pool Bar — The perfect spot to cool off right next to the pool.
Tequileria and Cigar Club — Offers a wide selection of authentic world-renowned Mexican tequilas, after dinner drinks, and hand-rolled and imported cigars (surcharge for cigars and some tequilas).
Tequileria Beach Bar Lounge — Indulge in a wide selection of world-renowned authentic Mexican tequilas and other delicious drinks while enjoying the beautiful turquoise Caribbean from the white sandy beach.
Trade Winds Pool Swim-Up Bar — A lovely spot by the pool to cool off and savor your favorite cocktail.
Wine Corner Bar — Enjoy a glass of great wine plus wine-tasting samples from the extensive wine collection. For the true connoisseur, a vintage wine list is available for an extra charge.

Activities

Onsite Recreation

  • Beach
  • Billiards
  • Fitness center† — Modern, state-of-the-art, and fully equipped Life Fitness Center with Pilates, spinning, and aerobics
  • Hot tub
  • Non-motorized water sports — Paddle boats, boogie boards, kayaks, and snorkeling equipment are available
  • Pool — Spectacular Olympic-size infinity pool with 50-meter lap lane, plus an oceanfront tranquil pool and in-pool hot tubs. There are also fountains, in-water lounge chairs, and a swim-up bar
  • Sauna — Located within the spa
  • Shopping† — Real Baazar offering personal items, tobacco, magazines, souvenirs, local handicrafts, gifts, beachwear, and more. There is also a luxury jewelry boutique offering a collection of fine jewelry and stunning one-of-a-kind locally handcrafted gold and silver selections

† Fees may apply

Onsite Recreation, Cont.

  • Spa† — World-class, Mayan-inspired, full service spa with dual temperature whirlpools, steam room, traditional Temazcal stone steam bath, sauna, Polish massage waterfalls, cold plunge pool, and more
  • Steam bath — Located within the spa
  • Tennis court — Lighted rooftop tennis court with complimentary equipment. Services of an onsite tennis pro are available for an extra charge
  • Volleyball

Onsite Attraction 

  • Entertainment — Nightly entertainment including live music and fabulous professional shows

Offsite Recreation

  • Golf† — A golf course is located within 3 miles of the resort.

Offsite Attraction

  • Downtown Cancun: 5 miles
  • La Isla : 2 miles
  • Plaza Kulkulcan: 1 mile
  • Punta Cancun: 1 mile

Policies

Hotel Policies

  • Check In — 3:00 PM
  • Check Out — 12:00 PM
  • Minimum Check-In Age — 18
  • Minimum Guest Age — 18

General Policies

  • Hotel Deposit — A credit card and photo ID are required upon check-in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — Complimentary WiFi throughout the property and all rooms.
  • Service Charges — Maid and bellman service charges are included in the price.
  • Spring Break — While the hotel strongly discourages students on spring break, it cannot guarantee that no spring breakers will be at the hotel. Any guests causing a disturbance will be removed from the hotel at their own expense.

Kids Stay Free Policy
Adults-only hotel

Pet Policy — Pets not allowed

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

Hyatt Zilara Cancun Room Types

Junior Suite Double

Junior Suite Double

All-Inclusive

Beautiful and spacious suite, decorated with elegant handcrafted mahogany furniture. Suites feature a furnished terrace or balcony, sitting area, and an in-room whirlpool for 2. There is also a minibar stocked daily with water, beer, and soft drinks; liquor cabinet; iPod dock; laptop-size safe; upgraded linens and pillow menu; a unique “Magic Box” for discreet 24-hour room service; Premium Service®, Housekeeping Service®, and Premium Butler Service; and a spacious bathroom with luxurious bath amenities and unique ocean-view twin showers. Suite is 653 square feet, including the outdoor space.

View — Resort
Bedding — 2 doubles
Occupancy — 4 adults / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Ceiling fan
  • Coffee / Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • Iron
  • Ironing board
  • Minibar
  • Pillow top mattress
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Sitting area
  • Slippers
  • Telephone
  • Turndown service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

Junior Suite King

Junior Suite King

All-Inclusive

Beautiful and spacious suite, decorated with elegant handcrafted mahogany furniture. Suites feature a furnished terrace or balcony, sitting area, and an in-room whirlpool for 2. There is also a minibar stocked daily with water, beer, and soft drinks; liquor cabinet; iPod dock; laptop-size safe; upgraded linens and pillow menu; a unique “Magic Box” for discreet 24-hour room service; Premium Service®, Housekeeping Service®, and Premium Butler Service; and a spacious bathroom with luxurious bath amenities and unique ocean-view twin showers. Suite is 653 square feet, including the outdoor space.

View — Resort
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Ceiling fan
  • Coffee / Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • Iron
  • Ironing board
  • Minibar
  • Pillow top mattress
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Sitting area
  • Slippers
  • Telephone
  • Turndown service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

Ocean View Junior Suite Double

Ocean View Junior Suite Double

All-Inclusive

Beautiful and spacious suite, located on the upper floors, offering breathtaking ocean views. Suites feature a furnished terrace or balcony, sitting area, and an in-room whirlpool for 2. There is also a minibar stocked daily with water, beer, and soft drinks; liquor cabinet; iPod dock; Bose® stereo and loaded iPod; DVD library; laptop-size safe; upgraded linens and pillow menu; a unique “Magic Box” for discreet 24-hour room service; Premium Service®, Housekeeping Service®, and Premium Butler Service; and a spacious bathroom with luxurious bath amenities and unique ocean-view twin showers. Suite is 653 square feet, including the outdoor space.

View — Ocean
Bedding — 2 doubles
Occupancy — 4 adults / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Ceiling fan
  • Coffee / Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • Iron
  • Ironing board
  • Minibar
  • Pillow top mattress
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Sitting area
  • Slippers
  • Telephone
  • Turndown service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

Ocean View Junior Suite King

Ocean View Junior Suite King

All-Inclusive

Beautiful and spacious suite, located on the upper floors, offering breathtaking ocean views. Suites feature a furnished terrace or balcony, sitting area, and an in-room whirlpool for 2. There is also a minibar stocked daily with water, beer, and soft drinks; liquor cabinet; iPod dock; Bose® stereo and loaded iPod; DVD library; laptop-size safe; upgraded linens and pillow menu; a unique “Magic Box” for discreet 24-hour room service; Premium Service®, Housekeeping Service®, and Premium Butler Service; and a spacious bathroom with luxurious bath amenities and unique ocean-view twin showers. Suite is 653 square feet, including the outdoor space.

View — Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Ceiling fan
  • Coffee / Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • Iron
  • Ironing board
  • Minibar
  • Pillow top mattress
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Sitting area
  • Slippers
  • Telephone
  • Turndown service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

Oceanfront Junior Suite Double

Oceanfront Junior Suite Double

All-Inclusive

Beautiful and spacious suite, located on the upper floors, offering premium oceanfront views. Suites are decorated with elegant handcrafted mahogany furniture and feature a furnished terrace or balcony and an in-room whirlpool for 2. There is also a minibar stocked daily with water, beer, and soft drinks; liquor cabinet; gourmet coffee system; iPod dock; Bose® stereo and loaded iPod; DVD library; laptop-size safe; upgraded linens and pillow menu; a unique “Magic Box” for discreet 24-hour room service; Premium Service®, Housekeeping Service®, and Premium Butler Service; and a spacious bathroom with luxurious bath amenities and unique ocean-view twin showers. Also includes complimentary Internet, unlimited greens fees (mandatory cart not included) at Riviera Cancun Golf Club, access to Chef’s Plate gourmet restaurant (reservations required). Suite is 653 square feet, including the outdoor space.

View — Oceanfront
Bedding — 2 doubles
Occupancy — 4 adults / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Ceiling fan
  • Coffee / Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • Iron
  • Ironing board
  • Minibar
  • Pillow top mattress
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Sitting area
  • Slippers
  • Telephone
  • Turndown service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

Oceanfront Junior Suite King

Oceanfront Junior Suite King

All-Inclusive

Beautiful and spacious suite, located on the upper floors, offering premium oceanfront views. Suites are decorated with elegant handcrafted mahogany furniture and feature a furnished terrace or balcony and an in-room whirlpool for 2. There is also a minibar stocked daily with water, beer, and soft drinks; liquor cabinet; gourmet coffee system; iPod dock; Bose® stereo and loaded iPod; DVD library; laptop-size safe; upgraded linens and pillow menu; a unique “Magic Box” for discreet 24-hour room service; Premium Service®, Housekeeping Service®, and Premium Butler Service; and a spacious bathroom with luxurious bath amenities and unique ocean-view twin showers. Also includes complimentary Internet, unlimited greens fees (mandatory cart not included) at Riviera Cancun Golf Club, access to Chef’s Plate gourmet restaurant (reservations required). Suite is 653 square feet, including the outdoor space.

View — Oceanfront
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Ceiling fan
  • Coffee / Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • Iron
  • Ironing board
  • Minibar
  • Pillow top mattress
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Sitting area
  • Slippers
  • Telephone
  • Turndown service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

Oceanfront Luxury Suite King

Oceanfront Luxury Suite King

All-Inclusive

Beautiful and spacious suite, offering a wrap-around balcony with breathtaking ocean views in 2 different directions. Suites are decorated with elegant handcrafted mahogany furniture and feature an in-room whirlpool for 2. There is also a minibar stocked daily with water, beer, and soft drinks; liquor cabinet; gourmet coffee system; iPod dock; Bose® stereo and loaded iPod; DVD library; laptop-size safe; upgraded linens and pillow menu; a unique “Magic Box” for discreet 24-hour room service; Premium Service®, Housekeeping Service®, and Premium Butler Service; and a spacious bathroom with luxurious bath amenities and unique steam shower with ocean views. Also includes complimentary Internet, use of designated beach cabana, unlimited greens fees (mandatory cart not included) at Riviera Cancun Golf Club, access to Chef’s Plate gourmet restaurant (reservations required), and hydrotherapy at The Spa. Suite is 758 square feet, including the outdoor space.

View — Oceanfront
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Ceiling fan
  • Coffee / Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • Iron
  • Ironing board
  • Minibar
  • Pillow top mattress
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Sitting area
  • Slippers
  • Telephone
  • Turndown service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

Ocean View Swim-up Suite King

Ocean View Swim-up Suite King

All-Inclusive

Beautiful and spacious suite, offering breathtaking views, a telescope for stargazing, living/dining room and bar area, an in-room whirlpool for 2, and step-out access to a semi-private pool with in-pool lounge chairs. Suites are decorated with elegant handcrafted mahogany furniture and feature a minibar stocked daily with water, beer, and soft drinks; liquor cabinet; gourmet coffee system; iPod dock; Bose® stereo and loaded iPod; DVD library; Nintendo Wii; laptop-size safe; upgraded linens and pillow menu; a unique “Magic Box” for discreet 24-hour room service; Premium Service®,  Housekeeping Service®, and Premium Butler Service; and a spacious bathroom with luxurious bath amenities and unique steam shower with ocean views. Also includes complimentary Internet, use of designated beach cabana, unlimited greens fees and golf cart at Riviera Cancun Golf Club, access to Chef’s Plate gourmet restaurant (reservations required), and a bottle of sparkling wine upon arrival. Suite is 848 square feet, including the outdoor space.

View — Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Ceiling fan
  • Coffee / Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • Iron
  • Ironing board
  • Minibar
  • Pillow top mattress
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Sitting area
  • Slippers
  • Telephone
  • Turndown service
  • Upgraded bathroom amenities
  • Video game player
  • Welcome gift
  • Wireless internet connection

† Fees may apply

Presidential Suite

Presidential Suite

All-Inclusive

Beautiful and spacious suite located on the penthouse floor offering breathtaking views from the large wrap-around balcony, a separate bedroom, master bathroom with luxurious bath amenities and steam shower, separate living/dining area, and a fully stocked bar and kitchenette. Suites are decorated with elegant handcrafted mahogany furniture and feature a minibar stocked daily with water, beer, and soft drinks; gourmet coffee system; iPod dock; Bose® stereo and loaded iPod; DVD library; laptop-size safe; upgraded linens and pillow menu; a unique “Magic Box” for discreet 24-hour room service; and Premium Service®, Housekeeping Service®, and Premium Butler Service. Also includes complimentary Internet, use of designated beach cabana, unlimited greens fees and golf cart at Riviera Cancun Golf Club, and access to Chef’s Plate gourmet restaurant (reservations required). Suite is 1333 square feet, including the outdoor space.

View — Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Ceiling fan
  • Coffee / Tea maker
  • Data port
  • Double vanity
  • DVD player
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • Iron
  • Ironing board
  • Kitchenette
  • Microwave
  • Minibar
  • Pillow top mattress
  • Refrigerator
  • Safe large enough to accommodate a laptop
  • Separate living and sleeping area
  • Separate tub and shower
  • Sitting area
  • Slippers
  • Telephone
  • Turndown service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

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