Hyatt Ziva Cancun

Rating: 4.5 of 5

ai

beach

gym

pool

wifi

spa

  • Overview
  • Room Types

Hotel details

For active singles, couples, and families, the all-inclusive Hyatt Ziva Cancun offers an impressive list of amenities and activities….a stunning beachfront location, framed on three sides by the aquamarine Caribbean; 14 unique dining and drinking establishments, including a microbrewery; three cascading infinity pools; a zen-like oceanfront spa; and a host of activities and entertainment including a rooftop tennis court, complimentary bike rentals, a kid’s club for ages 4-12, theater shows, and an interactive Dolphin Encounter, where you can swim with dolphins.

Location: Cancun - Beach

Manzana 51, Lote. 7 Calle Quintana Roo, Blvd. Kukulcan Km. 9.5, Zona Hotelera  
Cancun, QR 77500
MEXICO

Property Information 
Year Built: 1975
Last Renovation: 2015
Floors: 17
Total rooms: 547

Airport — Cancún International Airport - CUN: 15 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • Accessible facilities†
  • Accessible rooms
  • All-inclusive meal plan
  • Babysitting†
  • Beauty shop / salon†
  • Bell staff / porter
  • Bicycle rentals
  • Boutiques / stores†
  • Butler service
  • Car rental desk†
  • Children programs
  • Children welcome
  • Complimentary wireless internet
  • Currency exchange†
  • Elevators
  • Housekeeping - daily
  • Ice machine
  • Laundry / Valet service†
  • Live entertainment
  • Lounges / bars
  • Luggage service
  • Meeting rooms†
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Spa†
  • Tour / sightseeing desk†

Business Services — Internet Access†

† Fees may apply 

All-Inclusive Amenities
This all-inclusive program includes the following amenities:

  • All meals at a la carte and international buffet restaurants and innovative food carts
  • 24-hour in-room dining
  • Unlimited cocktails, spirits, beer, wine, and soft drinks at lounges and bars
  • Top-notch entertainment featuring live music and performances
  • Butlers to enhance your experience at the pool and beach, help with unpacking and planning activities
  • Unique daily and nightly activities and entertainment
  • Kidz Club with water park and treehouse
  • Tequila and wine sommeliers to guide tastings
  • Use of fitness center
  • Family-friendly suites and activities
  • Basic WiFi internet access
  • All resort taxes and gratuities

Dining

Onsite Dining

Azucar
Tempting tantalizing sweets. Open from morning until night. 

Brasserie
Savor timeless French cuisine. Adults only.
Cuisine — French
Meals — Dinner

Breeze Grill
A casual grill by day and a classic steakhouse by night. 
Cuisine — Steak houses
Meals — Breakfast, lunch, and dinner

Chevy
50s diner-themed restaurant with cool vibes and American cuisine. 
Cuisine — American
Meals — Breakfast, lunch, and dinner

Coffee House
Curl up with a pastry and coffee beverage in this hip, cozy lounge. Open from morning until night.

Juana Margarita
Tacos and ceviches are served beach-side. 
Meals — Lunch and dinner

Mangiare
Featuring Italian traditions such as the wood-fired pizza oven, this restaurant serves trattoria-style favorites for lunch and becomes an elegant ristorante for dinner. 
Cuisine — Italian
Meals — Lunch and dinner

Mercado
Delight in boundless options at this International buffet. 
Cuisine — International
Meals — Breakfast, lunch, and dinner

The Moongate
Experience spectacular Asian cuisine and Teppanyaki. 
Cuisine — Asian
Meals — Dinner

Various Lounges/Bars

24 Horas — 24-hour lounge
Cerveceria — Brew pub and sports bar
Delfines — Swim-up bar
La Cantina — Tequila bar
La Vista — Rooftop bar by the adults only pool
Sassil Bar — Open-air lounge
Playa — Poolside drinks at the exclusive Hyatt Club Level pool
The Club — Overlooking the infinity pool at the Hyatt Club Level

Activities

Onsite Recreation

  • Animal watching† — Dolphin Encounter where one can swim with dolphins.
  • Basketball court
  • Beach — Expansive beach with beach cabanas and beach butlers.
  • Bike rental — Bicycle tours.
  • Children's program — Kids Club with water park and tree-house.
  • Fitness center — Wellness center with ocean views. Offers yoga classes.
  • Motorized water sports†
  • Non-motorized water sports — Paddle boards, snorkeling, and water basketball. 

† Fees may apply

Onsite Recreation, Cont.

  • Pool — Three infinity pools, including an adults-only pool.
  • Spa† — Offers ocean views and a wide array of services.
  • Teen programs — Game room with tween and teen activities.
  • Tennis court
  • Theater — Outdoor amphitheater for shows, live music, and other performances.
  • Wine tasting — Tequila and wine sommeliers to guide tastings.

Offsite Attraction

  • La Isla Shopping Center: 3 miles
  • Cancun Center: 1 mile
  • Coco Bongo: 1 mile

Policies

Hotel Policies

  • Check In — 4:00 PM
  • Check Out — 11:00 AM
  • Minimum Check-In Age — 18

General Policies

  • Hotel Deposit — A credit card and photo ID are required upon check-in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — Complimentary WiFi access.
  • Service Charges — Maid and bellman service charges are included in the price.
  • Spring Break — Student groups on spring break are not allowed. Any guests causing a disturbance will be removed from the hotel at their own expense.

Kids Stay Free Policy
Children 2 years of age and under stay free when using existing bedding and sharing room with at least 1 adult. Children 3-12 years of age pay child rate.

Pet Policy — Pets not allowed

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

Hyatt Ziva Cancun Room Types

King

King

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, spa-like bathrooms with rainfall showers, and a walk-out terrace. 483 square feet.

View — Garden
Bedding — 1 king and 1 sofa bed
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Sofa bed
  • Wireless internet connection

† Fees may apply

Double

Double

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, spa-like bathrooms with rainfall showers, and a walk-out terrace.  483 square feet.

View — Garden
Bedding — 2 doubles
Occupancy — 4 adults, 2 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Wireless internet connection

† Fees may apply

Resort View King

Resort View King

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, and spa-like bathrooms with rainfall showers. 483 square feet.

View — Resort
Bedding — 1 king and 1 sofa bed
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Sofa bed
  • Wireless internet connection

† Fees may apply

Resort View Double

Resort View Double

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, and spa-like bathrooms with rainfall showers. 483 square feet.

View — Resort
Bedding — 2 doubles
Occupancy — 4 adults, 2 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Wireless internet connection

† Fees may apply

Ocean View King

Ocean View King

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, and spa-like bathrooms with rainfall showers. 483 square feet.

View — Ocean
Bedding — 1 king and 1 sofa bed
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Sofa bed
  • Wireless internet connection

† Fees may apply

Ocean View Double

Ocean View Double

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, and spa-like bathrooms with rainfall showers. 483 square feet.

View — Ocean
Bedding — 2 doubles
Occupancy — 4 adults, 2 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Wireless internet connection

† Fees may apply

Oceanfront King

Oceanfront King

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, and spa-like bathrooms with rainfall showers. 483 square feet.

View — Oceanfront
Bedding — 1 king and 1 sofa bed
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Sofa bed
  • Wireless internet connection

† Fees may apply

Oceanfront Double

Oceanfront Double

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, and spa-like bathrooms with rainfall showers. 483 square feet.

View — Oceanfront
Bedding — 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Wireless internet connection

† Fees may apply

Club Oceanfront King

Club Oceanfront King

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, and spa-like bathrooms with rainfall showers. 463 square feet. Guests also receive all the benefits of Club rooms, including:

  • Private check-in
  • Bottle of domestic sparkling wine
  • VIP in-suite refreshment center with top-shelf liquors
  • State-of-the-art espresso machine
  • Complimentary domestic and international calls
  • In-suite amenities and pool towels
  • 10% discount on spa and salon services
  • Access to exclusive Hyatt Ziva lounge featuring premium drinks, appetizers, and continental breakfast, table games, books, and WiFi
  • Access to exclusive Hyatt Club Level pool
  • Personalized Beach Butler and concierge services
  • Discount on express laundry service

View — Oceanfront
Bedding — 1 king and 1 sofa bed
Occupancy — 3 adults, 1 child / 3 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Sofa bed
  • Wireless internet connection

† Fees may apply

Club Oceanfront Double

Club Oceanfront Double

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, and spa-like bathrooms with rainfall showers. 463 square feet. Guests also receive all the benefits of Club rooms, including:

  • Private check-in
  • Bottle of domestic sparkling wine
  • VIP in-suite refreshment center with top-shelf liquors
  • State-of-the-art espresso machine
  • Complimentary domestic and international calls
  • In-suite amenities and pool towels
  • 10% discount on spa and salon services
  • Access to exclusive Hyatt Ziva lounge featuring premium drinks, appetizers, and continental breakfast, table games, books, and WiFi
  • Access to exclusive Hyatt Club Level pool
  • Personalized Beach Butler and concierge services
  • Discount on express laundry service

View — Oceanfront
Bedding — 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Wireless internet connection

† Fees may apply

Dolphin View Master King

Dolphin View Master King

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, spa-like bathrooms with rainfall showers, and scenic views overlooking the dolphin habitat. 598 square feet.

View — Dolphin habitat
Bedding — 1 king and 1 sofa bed
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Sofa bed
  • Wireless internet connection

† Fees may apply

Dolphin View Master Double

Dolphin View Master Double

All-Inclusive

Spacious rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, spa-like bathrooms with rainfall showers, and scenic views overlooking the dolphin habitat.  598 square feet.

View — Dolphin habitat
Bedding — 2 doubles and 1 sofa bed
Occupancy — 4 adults, 3 children / 5 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Sofa bed
  • Wireless internet connection

† Fees may apply

Turquoize Oceanfront Master Suite King

Turquoize Oceanfront Master Suite King

All-Inclusive

Spacious, adults-only rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, spa-like bathrooms with rainfall showers, and a private baloncy with a whirlpool tub and dazzling ocean views.  695 square feet. Guests in Turquoize rooms also receive:

  • Private airport transfers and VIP check-in
  • Personalized Butler and concierge services
  • Exclusive access to rooftop infinity pool with ocean views and bar
  • Fine dining for adults only at La Bastille and preferred seating at Tradewinds
  • Private elevator with direct access to Zen Spa and hydrotherapy circuit
  • Full privileges at adults-only Hyatt Zilara Cancun 

View — Ocean
Bedding — 1 king and 1 sofa bed
Occupancy — 3 adults / 3 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Sofa bed
  • Wireless internet connection

† Fees may apply

Turquoize Oceanfront Master Suite Double

Turquoize Oceanfront Master Suite Double

All-Inclusive

Spacious, adults-only rooms feature contemporary Caribbean décor, hand-crafted furnishings, floor-to-ceiling windows, spa-like bathrooms with rainfall showers, and a private baloncy with a whirlpool tub and dazzling ocean views.  695 square feet. Guests in Turquoize rooms also receive:

  • Private airport transfers and VIP check-in
  • Personalized Butler and concierge services
  • Exclusive access to rooftop infinity pool with ocean views and bar
  • Fine dining for adults only at La Bastille and preferred seating at Tradewinds
  • Private elevator with direct access to Zen Spa and hydrotherapy circuit
  • Full privileges at adults-only Hyatt Zilara Cancun 

View — Ocean
Bedding — 2 doubles
Occupancy — 4 adults / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Sofa bed
  • Wireless internet connection

† Fees may apply

Swim-Up Double

Swim-Up Double

All-Inclusive

Located in the Pyramid building, these spacious and adults-only rooms have direct access to sea views and a semi-private pool. 483 square feet.

View — Sea and pool
Bedding — 2 doubles
Occupancy — 4 adults / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Wireless internet connection

† Fees may apply

Swim-up King

Swim-up King

All-Inclusive

Located in the Pyramid building, these spacious and adults-only rooms have direct access to sea views and a semi-private pool. 483 square feet.

View — Sea and pool
Bedding — 1 king and a sofa bed
Occupancy — 3 adults / 3 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Hairdryer
  • High Def (HD) Flat Panel Television - 32 inches or greater
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Sofa bed
  • Wireless internet connection

† Fees may apply

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