Isla Mujeres Palace

Rating: 4 of 5

ai

beach

gym

pool

spa

wifi

  • Overview
  • Room Types

Hotel details

A true escape, located a complimentary yacht transfer away from Cancun, the all-inclusive and adults-only Isla Mujeres Palace is an impeccable island sanctuary designed to offer discerning couples a luxurious retreat. This intimate resort, with only 62 suites, offers the utmost in personalized service, as well as a beautiful sandy beach, sparkling pool, excellent dining, 24-hour room service, and sumptuous accommodations with whirlpool tubs for 2 and private balconies. 

Complimentary yacht transfers are included with Sun Country vacation packages, as well as transportation between the Cancun airport and yacht departure point. Taxi transportation between the Isla Mujeres ferry terminal and hotel is not included in package. Full details are included in the passenger's travel documents 

Location  Isla Mujeres - Beach

Carretera Garrafon, Vista Alegre K.M. 4.5 SM, 8 Mza. 62  
Isla Mujeres, QR 
MEXICO

Property Information 

Year Built: 2007
Floors: 3
Total rooms: 62

Airport — Cancun International Airport - CUN: 20 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • 24-hour room service
  • Accessible rooms
  • All-inclusive meal plan
  • Beauty shop / salon†
  • Bell staff / porter
  • Car rental desk†
  • Children not allowed
  • Concierge desk
  • Currency exchange†
  • Elevators
  • Free parking
  • Gift / News stand†
  • Housekeeping - daily
  • Internet services
  • Laundry / Valet service†
  • Live entertainment
  • Lounges / bars
  • Luggage service†
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Spa†

Business Services — Internet Access

† Fees may apply 

All-Inclusive Amenities
This all-inclusive program includes the following amenities:

  • All meals and snacks
  • Unlimited drinks
  • 24-hour room service
  • Unlimited long distance phone calls to Mexico, USA, and Canada, (restrictions apply)
  • Internet access in public areas and guest rooms
  • Use of fitness center
  • Non-motorized watersports
  • Live entertainment
  • Taxes and gratuities

Dining

Onsite Dining

Azul Restaurant
Offering delicious international menu selections. Open for buffet breakfast and lunch, and a la carte dinner.
Meals — Breakfast, Dinner, Lunch
Attire — All meals-No swimwear; dinner-Pants/shirts for men

Lobby Bar
Offers continental breakfast and snacks.
Attire — Casual

Poolside Bar
Sandwiches and snacks served poolside. Open 10am – 6pm.
Meals — Lunch

Various Lounges/Bars

Lobby bar — Open 4pm – 12 midnight
Azul bar — Open 8am – 4pm

Activities

Onsite Recreation

  • Beach
  • Fitness center
  • Non-Motorized Water Sports — Kayaks, paddle boats, waterbikes
  • Pool

† Fees may apply

Onsite Recreation, Cont.

  • Spa† — Massage, body, and skin treatments
  • Table tennis
  • Volleyball

Offsite Attraction

  • Garrafon Natural Reef Park: 1 mile
  • Isla Mujeres downtown: 3 miles

Policies

Hotel Policies

  • Check In — 3:00 PM
  • Check Out — 12:00 PM
  • Minimum Check-In Age — 18
  • Minimum Guest Age — 18

General Policies

  • Hotel Deposit — A credit card and photo ID are required upon check-in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — Complimentary WiFi at hotel and in guest rooms.
  • Service Charges — Maid and bellman services charges are included in the price.
  • Spring Break — Students or student groups on spring break are not allowed. Any guests causing a disturbance will be removed from the hotel at their own expense.

Kids Stay Free Policy
Adults-only hotel.

Pet Policy — Pets Not Allowed

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

Isla Mujeres Palace Room Types

Deluxe Resort View

Deluxe Resort View

All-Inclusive

Sumptuous rooms with upscale furnishings, luxurious bedding, and pampering amenities, as well as 24-hour room service, in-room whirlpool tub for two, liquor dispenser, and bottle of wine. All are non-smoking. 511 square feet.

View — Resort
Bedding — 1 king 
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Safe large enough to accommodate a laptop
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Superior Deluxe Pool View

Superior Deluxe Pool View

All-Inclusive

Sumptuous rooms with upscale furnishings, luxurious bedding, and pampering amenities, as well as 24-hour room service, in-room whirlpool tub for two, liquor dispenser, and bottle of wine. All are non-smoking. 511 square feet.

View — Pool
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Safe large enough to accommodate a laptop
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Superior Deluxe Ocean View

Superior Deluxe Ocean View

All-Inclusive

Sumptuous rooms with upscale furnishings, luxurious bedding, and pampering amenities, as well as 24-hour room service, in-room whirlpool tub for two, liquor dispenser, and bottle of wine. All are non-smoking. 511 square feet.

View — Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Safe large enough to accommodate a laptop
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Concierge Level

Concierge Level

All-Inclusive

Sumptuous rooms with upscale furnishings, luxurious bedding, and pampering amenities, as well as 24-hour room service, in-room whirlpool tub for two, liquor dispenser, and bottle of wine. All are non-smoking. 511 square feet. Guests also receive the benefits of the Concierge Level, including:

  • Private check-in and check-out
  • Early check-in and late check-out (subject to availability)
  • Pillow and aromatherapy menu
  • 24-hour room service with special menu
  • Minibar with upgraded liquor brands
  • Private beach area with wait service
  • Two, 25-minute massages
  • In-room espresso machine
  • Services of an exclusive concierge

View — Oceanfront
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Safe large enough to accommodate a laptop
  • Slippers
  • Telephone
  • Turn down service
  • TV
  • Upgraded bathroom amenities

† Fees may apply

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