Hard Rock Hotel Cancun

Rating: 4 of 5

ai

beach

gym

pool

spa

wifi

  • Overview
  • Room Types

Hotel details

Vacation like —and be treated like — a celebrity at the ultimate beachfront playground, the all-inclusive Hard Rock Hotel Cancun. This rock star paradise is studded with style, from the spacious accommodations with sleep like a rock® bedding to the internationally inspired restaurants and mega-watt bars and entertainment. Adding to this decadent tropical escape is an enormous oceanfront pool, 3 outdoor whirlpools, and a replenishing spa. There’s plenty for the next generation of rock stars as well with activity programs for kids, ages 4-17, including The Cavern Club, open in the evenings and exclusively for teens.

Location  Cancun - Beach

Blvd Kukulcan Km 14.5  
Cancun, QR 77500
MEXICO

Property Information 
Year Built: 1984
Last Renovation: 2012
Accessible rooms: 4
Floors: 12
Total rooms: 600

Airport — Cancun International Airport - CUN: 11 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Accessible rooms
  • Adjoining rooms
  • All-inclusive meal plan
  • Babysitting†
  • Beauty shop / salon†
  • Bell staff / porter
  • Boutiques / stores†
  • Children programs
  • Concierge desk
  • Elevators

† Fees may apply 

  • Free parking
  • Housekeeping - daily
  • Internet services
  • Live entertainment
  • Lounges / bars
  • Luggage service
  • Meeting rooms†
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Spa†
  • Tour / sightseeing desk†
  • Valet parking

All-Inclusive Amenities

This all-inclusive program includes the following amenities:

  • Casual and a la carte dining
  • Theme parties during the week
  • Unlimited non-alcoholic and alcoholic beverages
  • In-room liquor dispenser with top-shelf liquor
  • 24-hour room service
  • Use of fitness center and tennis courts
  • Beachside wait service
  • Daily activities and nightly entertainment
  • Access to children's program and teen club
  • Live entertainment
  • Complimentary WiFi
  • Unlimited phone calls to the continental U.S. and Canada. Some restrictions apply.
  • Hotel taxes and gratuities 
  • Use of the facilities of Hard Rock Hotel Riviera Maya, Hard Rock Hotel Riviera Maya Heaven. Transportation is not provided between the properties.

Dining

Onsite Dining

Ciao
Sumptous breakfasts of international fare. In the evening, the restaurant becomes a dazzling setting for savoring the finest Italian specialties and expertly prepared pasta dishes.
Attire — Dinner - Casual elegance - Long pants, collared shirts and shoes are required.

Frida
Mexican a la carte restaurant with a pizza and outdoor buffet. Open for lunch and dinner.
Attire — Casual - Wet clothing or uncovered swimwear is not allowed

Ipanema
An elegant, authentic Brazilian steakhouse experience, complete with rodizio service in true Brazilian style. Indulge in the finest cuts of beef, pork, poultry and more, cooked fresh over spitfire and sliced table-side. Open for dinner.
Attire — Casual elegance - Long pants, collared shirts and shoes are required.

Pizzeto
Wood-burning, brick oven pizzas. Open for lunch and dinner.

The Market
International buffet at breakfast and lunch and theme night dinners.
Attire — Casual - Wet clothing or uncovered swimwear is not allowed

Zen
An extraordinary fine dining experience composed of expertly prepared Asian cuisine, including Teppanyaki. Open for dinner.
Attire — Casual - Wet clothing or uncovered swimwear is not allowed

Various Lounges/Bars

Ampitheater — Open during shows on select evenings
Bunker Bar — Beach service from 10am - 5pm and snacks from 11am
Dive Bar — Open from 9am - 6pm with snacks during the day
Float Bar Pool Bar — Open from 9am - 6pm with snacks during the day
Smash Bar — Open from 1oam - 1am with live music in the evening
Splash Bar — Open from 9am - 6pm with snacks during the day

Activities

Onsite Recreation

  • Basketball court
  • Beach
  • Children's pool — Kid's section in the main pool and a kids pool with slides at the Kids Club
  • Children's program — Kid's Club is loaded with fun, kid-orientated activties scheduled throughout the week 
  • Fitness center — State-of-the-art fitness center with cardio machines and free weights
  • Pool

† Fees may apply

Onsite Recreation Cont.

  • Shopping†
  • Sightseeing tours†
  • Spa†
  • Table tennis
  • Teen programs — Open from 5 pm to 11 pm, The Cavern Club host 3 flat-screen TVs, foosball tables, nonstop tunes, and WiFi, and plenty of space to hang out.
  • Tennis court
  • Volleyball
  • Whirlpool — 3 outdoor

Offsite Attraction

  • Kukulcan Plaza: 1 mile

Policies

Hotel Policies

  • Check In — 3:00 PM
  • Check Out — 12:00 PM
  • Minimum Check-In Age — 18

General Policies

  • Hotel Deposit — A credit card and photo ID are required upon check-in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — Complimentary WiFi is available throughout the resort and in all guest rooms.
  • Service Charges — Maid and bellman services charges are included in the price.
  • Spring Break — Student groups on spring break are not allowed. Any guests causing a disturbance will be removed from the hotel at their own expense.

Kids Stay Free Policy
A maximum of 2 children, ages 0-3, stay free when sharing room with a minimum of 2 adults and using existing bedding. 

Pet Policy — Pets not allowed

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

Hard Rock Hotel Cancun Room Types

Deluxe Gold Two Doubles

Deluxe Gold Two Doubles

All-Inclusive

Fabulously spacious, 430 square-foot rooms, created for a rock star with custom bedding, in-room liquor dispenser and wine, whirlpool tub for two, wireless Internet, and 24-hour room service.

View — Lagoon
Bedding — 2 doubles 
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • TV
  • Turn down service

† Fees may apply

Deluxe Gold King

Deluxe Gold King

All-Inclusive

Fabulously spacious, 430 square-foot rooms, created for a rock star with custom bedding, in-room liquor dispenser and wine, whirlpool tub for two, wireless Internet, and 24-hour room service.

View — Lagoon
Bedding — 1 king 
Occupancy — 2 adults, 2 children / 3 total

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Deluxe Gold PURE Two Doubles

Deluxe Gold PURE Two Doubles

All-Inclusive

Fabulously spacious, 430 square-foot rooms, created for a rock star with custom bedding, in-room liquor dispenser and wine, whirlpool tub for two, wireless Internet, and 24-hour room service. PURE® Hypo-Allergenic Rooms are designed to provide a better night’s sleep, especially allergy sufferers.

View — Lagoon
Bedding — 2 doubles 
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • TV
  • Turn down service

† Fees may apply

Deluxe Gold PURE King

Deluxe Gold PURE King

All-Inclusive

Fabulously spacious, 430 square-foot rooms, created for a rock star with custom bedding, in-room liquor dispenser and wine, whirlpool tub for two, wireless Internet, and 24-hour room service. PURE® Hypo-Allergenic Rooms are designed to provide a better night’s sleep, especially allergy sufferers.

View — Lagoon
Bedding — 1 king 
Occupancy — 2 adults, 1 child / 2 total

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Deluxe Platinum Two Doubles

Deluxe Platinum Two Doubles

All-Inclusive

Fabulously spacious, 430 square-foot rooms, created for a rock star with custom bedding, in-room liquor dispenser and wine, whirlpool tub for two, wireless Internet, and 24-hour room service.

View — Ocean
Bedding — 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Deluxe Platinum King

Deluxe Platinum King

All-Inclusive

Fabulously spacious, 430 square-foot rooms, created for a rock star with custom bedding, in-room liquor dispenser and wine, whirlpool tub for two, wireless Internet, and 24-hour room service.

View — Ocean
Bedding — 1 king 
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Deluxe Diamond

Deluxe Diamond

All-Inclusive

Fabulously spacious, 430 square-foot rooms, created for a rock star with custom bedding, upgraded in-room liquor dispenser with premium brands and wine, whirlpool tub for two, wireless Internet, DVD/CD player, and 24-hour room service. Guests also receive:

  • Two, 25-minute massages at the spa
  • Complimentary beach bag
  • Pillow menu
  • Access to VIP pool, beach, and lounge
  • Services of an exclusive concierge

View — Ocean view in the best locations
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • iPod docking station
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Rock Royalty Level Deluxe Platinum King

Rock Royalty Level Deluxe Platinum King

All-Inclusive

Fabulously spacious, 430 square-foot rooms, created for a rock star with custom bedding, upgraded in-room liquor dispenser with premium brands and wine, whirlpool tub for two, wireless Internet, and 24-hour room service. Also includes all the benefits of the Rock Royalty Level, including:

  • VIP check-in
  • VIP and late check-out (until 3pm; upon request and availability)
  • Services of a Rock Royalty personal assistance (7am - 11pm)
  • Priority reservations to picks® and mix® program
  • Ironing of two items per person, per stay
  • Access to exclusive Rock Royalty areas at the pool, in lounges, and on the beach
  • Complimentary beach bag
  • Complimentary 25-minute couple's massage

View — Ocean
Bedding — 1 king 
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Deluxe Family Two Rooms Connecting

Deluxe Family Two Rooms Connecting

All-Inclusive

Two connecting rooms created for all the performers in your family. Features custom bedding, in-room liquor dispenser and wine, whirlpool tub for two in the adult’s room, wireless Internet, and 24-hour room service. 860 square feet. Only available for families traveling with children. Guests in Deluxe Family rooms also receive:

  • Fun in the Sun bucket kit
  • Xbox 360 and DVD player with games and DVDs available upon request
  • Bathrobes and slippers for adults and children

View — Lagoon
Bedding — 1 king and 2 doubles 
Occupancy — 6 adults, 5 children / 6 total (Must be traveling with at least one child age 4-17.)

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobes for adults and children
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers for adults
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Rock Suite Platinum Two-Bedroom

Rock Suite Platinum Two-Bedroom

All-Inclusive

Oversized, 1,065 square-foot suite with two bedrooms, living and dining area, as well as in-room liquor dispenser and wine, whirlpool tub for two, wireless Internet, and 24-hour room service. Also includes all the benefits of the Rock Royalty Level, including:

  • VIP check-in and check-out
  • Services of a Rock Royalty personal assistance (7am-11pm)
  • Priority reservations to picks® and mix® program
  • Ironing of two items per person, per stay
  • Complimentary shoe shine
  • Access to exclusive Rock Royalty areas at the pool, in lounges, and on the beach
  • Complimentary 25-minute couple's massage

View — Ocean or Lagoon
Bedding — 1 king and 2 doubles
Occupancy — 6 adults, 5 children / 6 total

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Rock Suite Platinum One-Bedroom

Rock Suite Platinum One-Bedroom

All-Inclusive

Oversized, 1,065 square-foot suite with one bedroom, living and dining area, as well as in-room liquor dispenser and wine, whirlpool tub for two, wireless Internet, and 24-hour room service. Also includes all the benefits of the Rock Royalty Level, including:

  • VIP check-in and check-out
  • Services of a Rock Royalty personal assistance (7am-11pm)
  • Priority reservations to picks® and mix® program
  • Ironing of two items per person, per stay
  • Complimentary shoe shine
  • Access to exclusive Rock Royalty areas at the pool, in lounges, and on the beach
  • Complimentary 25-minute couple's massage

View — Ocean or Lagoon
Bedding — 1 king and 2 doubles
Occupancy — 2 adults, 2 children / 4 total

Room Amenities

  • Air conditioning
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

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