Sun Palace

Rating: 4.5 of 5

ai

beach

gym

pool

spa

wifi

  • Overview
  • Room Types

Hotel details

For couples looking for the perfect sun-kissed getaway, they need look no further than the all-inclusive, couples-only Sun Palace, located on the quiet end of Cancun’s Hotel Zone, along a beautiful beach, and with a king bed and double whirlpool in every richly appointed room. This exceptional hotel – with its delicious and international restaurant choices, relaxing and rejuvenating spa treatments, and three spectacular oceanfront infinity pools – has guests returning year after year.

Location: Cancun - Beach 

Boulevard Kukulkan KM 20
Cancun Quintane, Roo 77500 
MEXICO

Property Information 
Year Built: 1986
Last Renovation: 2006
Floors: 8
Total rooms: 252

Airport — Cancun International Airport - CUN: 7.5 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • 24-hour room service
  • Accessible rooms
  • Adjoining rooms
  • All-inclusive meal plan
  • Beauty shop / salon†
  • Bell staff / porter
  • Boutiques / stores†
  • Children not allowed
  • Concierge desk
  • Elevators    
  • Free parking
  • Housekeeping - daily
  • Internet services
  • Laundry / Valet service†
  • Live entertainment
  • Lounges / bars
  • Luggage service
  • Meeting rooms†
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Spa†
  • Tour / sightseeing desk†

Business Services — Internet services

† Fees may apply 

All-Inclusive Amenities 

  • All meals and snacks
  • Unlimited drinks
  • 24-hour room service
  • Unlimited long distance phone calls to Mexico, USA, and Canada, (restrictions apply)
  • Internet access in public areas and guest rooms
  • Use of fitness center
  • Non-motorized watersports
  • Live entertainment
  • Use of facilities at Beach Palace and Moon Golf & Spa Resort; transportation provided 
  • Taxes and gratuities

Dining

Onsite Dining

El Alamo
Located in the lobby and serving an international buffet of delicious food for breakfast and lunch. Turns into an a la carte Mexican restaurant at dinner. 
Attire — Casual. Footwear and shirts with sleeves are required. Wet clothing or uncovered swimwear is not allowed. 

La Tratto
Offering a la carte Italian cuisine for dinner.
Attire — Casual elegant. Long pants, collared shirts, and shoes are required for men. 

Oriental Lounge
Located outdoors with a sushi bar and serving Asian appetizers and a la carte dinner. 
Attire — Casual. Footwear and shirts with sleeves for men.

The Snack
Enjoy light snacks from midday to 5pm

The Steak
Serving a buffet of seafood and fine cuts of beef for dinner.
Attire — Casual. Footwear and shirts with sleeves for men.

Various Lounges/Bars

Lobby Bar — Serving cocktail from 10am-1am, with tea time from 5-7pm and live music 10pm – midnight.
Pool Bar — Swim up to the pool bar at the main pool. Open from 9am – 5pm.
Wet Bar — Bar service to lounge chairs, 10am-7pm.

Activities

Onsite Recreation

  • Beach
  • Billiards
  • Fitness center
  • Non-Motorized Water Sports
  • Pool — 3 outdoor infinity pools with swim-up bar and 1 indoor pool
  • Shopping† — Spa boutique, jewelry store, and gift shop
  • Sightseeing tours†

† Fees may apply

Onsite Recreation, Cont.

  • Spa† — Features 10 treatment rooms including 5 couples suites and 5 individual suites. Indulge in spa and facial treatments or enjoy the sauna, herbal steam room, and relaxation lounge.
  • Table tennis
  • Theater — Shows and live entertainment in the Ocean Ballroom
  • Volleyball
  • Whirlpool — 2 indoor whirlpools

Offsite Recreation

  • Golf†

Policies

Hotel Policies

  • Check In — 3:00 PM
  • Check Out — 12:00 PM
  • Minimum Check-In Age — 18
  • Minimum Guest Age — 18

General Policies

  • Hotel Deposit — Credit card and photo ID are required upon check in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — Complimentary Internet access in public areas and guest rooms.
  • Service Charges — Maid and bell man service charges are included in the price.
  • Spring Break —  Student groups on spring break are not allowed. Any guests causing a disturbance will be removed from the hotel at their own expense.

Pet Policy — Pets are not allowed.

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

Sun Palace Room Types

Deluxe Resort View

Deluxe Resort View

All-Inclusive

Decorated in a minimal and modern design, these rooms feature a whirlpool tub for two, in-room liquor dispenser, welcome bottle of wine, and 24-hour room service. 435 square feet.

View – Resort
Bedding – 1 king
Occupancy – 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled
  • Alarm clock
  • Balcony / lanai / terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable TV
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate laptop
  • Shower
  • Slippers
  • Telephone
  • Turndown service
  • TV
Superior Deluxe Ocean View

Superior Deluxe Ocean View

All-Inclusive

Decorated in a minimal and modern design, these rooms feature a whirlpool tub for two, in-room liquor dispenser, welcome bottle of wine, and 24-hour room service. 435 square feet.

View – Ocean
Bedding – 1 king
Occupancy – 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled
  • Alarm clock
  • Balcony / lanai / terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable TV
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate laptop
  • Shower
  • Slippers
  • Telephone
  • Turndown service
  • TV
Junior Suite Ocean View

Junior Suite Ocean View

All-Inclusive

Decorated in a minimal and modern design, these spacious rooms feature a whirlpool tub for two, in-room liquor dispenser, welcome bottle of wine, and 24-hour room service. 574 square feet.

View – Ocean
Bedding – 1 king
Occupancy – 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled
  • Alarm clock
  • Balcony / lanai / terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable TV
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate laptop
  • Shower
  • Slippers
  • Telephone
  • Turndown service
  • TV
Grand Level

Grand Level

All-Inclusive

Located on floors 3 and 4 of the resort, filled with exceptional amenities, and offering beautiful ocean views. Rooms are decorated in a minimal and modern design and feature a sitting area, in-room liquor dispenser with premium brands, welcome bottle of wine, Italian coffee maker, and a balcony with a table and chairs. 574 square feet. Grand Level guests also receive:

  • In-room snacks of chips, chocolates, peanuts, and crackers
  • Special room service menu for 24-hour room service
  • Aromatherapy and pillow menu
  • Exclusive beach bag (1 per room)
  • Private check-in and check-out (subject to availability)

View – Ocean
Bedding – 1 king
Occupancy – 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled
  • Alarm clock
  • Balcony / lanai / terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable TV
  • Coffee / tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate laptop
  • Shower
  • Slippers
  • Telephone
  • Turndown service
  • TV
  • Upgraded bath amenities
Concierge Level

Concierge Level

All-Inclusive

Decorated in a minimal and modern design, these spacious rooms feature a seating area, whirlpool tub for two, in-room liquor dispenser with premium brands, welcome bottle of wine, and 24-hour room service. 574 square feet. Guests also receive the benefits of the Concierge Level, including:

  • Private check-in and check-out
  • Early check-in and late check-out (based on availability)
  • Concierge service
  • Exclusive beach bag (1 per room, per stay)
  • Private beach lounge chair area with waiter service
  • Aromatherapy and pillow menu
  • 2, 25-minute massages per stay
  • 1, private candlelight dinner (at select restaurants)

View – Ocean
Bedding – 1 king
Occupancy – 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled
  • Alarm clock
  • Balcony / lanai / terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable TV
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate laptop
  • Shower
  • Slippers
  • Telephone
  • Turndown service
  • TV
One-Bedroom Presidential Suite

One-Bedroom Presidential Suite

All-Inclusive

Enjoy the ultimate in luxury in this spacious suite that features a separate living and dining room, two balconies, whirlpool tub for two, in-room liquor dispenser with premium brands, welcome bottle of wine, and 24-hour room service. 1,070 square feet. Guests also receive:

  • Private check-in and check-out
  • Early check-in and late check-out (based on availability)
  • Concierge service
  • Exclusive beach bag (1 per room, per stay)
  • Private beach lounge chair area with waiter service
  • Aromatherapy and pillow menu
  • 2, 25-minute massages per stay
  • 1, private candlelight dinner (at select restaurants)

View – Ocean
Bedding – 1 king
Occupancy – 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled
  • Alarm clock
  • Balcony / lanai / terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable TV
  • Coffee / tea maker
  • Dining room
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Living room
  • Minibar
  • Safe large enough to accommodate laptop
  • Shower
  • Slippers
  • Table and chairs
  • Telephone
  • Turndown service
  • TV
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