Krystal Cancun

Rating: 3.5 of 5

ai

beach

gym

pool

spa

wifi

  • Overview
  • Room Types

Hotel details

Leave the hustle and bustle of the world behind at the Krystal Cancun, which offers a white-sand beach, luxurious rooms, a panoramic pool, and the best views in Cancun. For extra pampering, the Harmony Spa features a Turkish bath, aromatherapy, facials, and a full variety of massage options. For a mouth-watering dining experience, the hotel offers exquisite cuisine and several lounges and bars that encourage meeting and making friends. For a chance to get away from it all, this hotel truly offers an escape in paradise.

This hotel offers an All-inclusive Option where meals, beverages, and more are included; and a European Plan where meals and beverages are not included.

Location: Cancun - Beach

Blvd. Paseo Kukulcan km 9, lotes 9 y 9A Zona Hotelera 
Cancun, QR 77500
MEXICO

Property Information 
Year Built: 1981
Last Renovated/Renovations: 2011
Floors: 8
Total rooms: 453

Airport — Cancun International Airport - CUN: 14 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • Accessible facilities †
  • Babysitting†
  • Beauty shop / salon†
  • Children welcome
  • Children's play area
  • Disco
  • Dry cleaning†
  • Elevators
  • Free parking
  • Gift / News stand†
  • Hairdresser / barber†
  • Housekeeping - daily
  • Laundry / Valet service†
  • Lounges / bars†
  • Luggage service
  • Meeting rooms†
  • Multilingual staff
  • Non-smoking rooms available
  • Pool
  • Restaurant†
  • Spa†
  • Tour/sightseeing desk†

Business Services — Internet Access†

† Fees may apply 

All-Inclusive Option Amenities 
When selecting an All-Inclusive room during the booking process, the following amenities are included.

  • Breakfast, lunch and dinner daily (surcharge for fine cuts, shrimp and lobster)
  • Dinner at the Mexican specialty restaurant, Hacienda el Mortero, with house wine by the glass.
  • Drinks during bar operational hours - domestic and selected international brands
  • Bottles of water in the room (restocked daily)
  • Snacks from 12 noon to 5pm by the pool area
  • Aquatic sports available at the hotel's marina
  • Use of the gym
  • 20% discount on massages
  • 24-hour room service 24 hours (light snacks from 11pm to 6am)
  • Dine out "Discover Cancun" Program: Dinner at any of the preferred restaurants accordingly to dine out program
  • Recreational activities during the day
  • All taxes and gratuities

Dining

Onsite Dining

Aquamarina Restaurant
Delicious Mexican specialties as well as local and International cuisine are featured at this restaurant that overlooks the pool. Open for buffet-style breakfast, and a la carte lunch and dinner.

El Mortero Restaurant
Charm, soulful serenades of the mariachi, and an authentic hacienda-style atmosphere are featured alongside gourmet Mexican fare at this a la carte restaurant. Open for dinner; reservations required.
Attire: No t-shirts, tank tops, shorts, or beach sandals.

Las Velas Restaurant
For delicious snacks, a kid's menu, and excellent surf and turf specialties, this a la carte and buffet-style restaurant also offers an amazing view of the Caribbean Sea. Open for lunch and early dinner.

Various Lounges/Bars

Lobby Bar — With a billiard table and a daily Happy Hour, this bar is the perfect place to meet with friends for a drink.
Cascada Bar — For refreshing drinks and swimg seats to liven up the atmosphere, this bar also offers an infinity whirlpool.
Beach Bar — Private lounge chairs and palapas, appetizer service, tropical snacks, and drinks are all featured at this relaxing bar.

Activities

Onsite Recreation

  • Beach
  • Children's pool
  • Fitness center†
  • Motorized Water Sports†
  • Nightclubs†
  • Non-Motorized Water Sports
  • Playground
  • Pool
  • Sauna
  • Shopping†
  • Snorkeling†
  • Spa† — The Harmony full-service spa offers a Turkish bath, a variety of massage options, body scrubs, aromatherapy, and facial treatments.
  • Volleyball
  • Water activities

† Fees may apply

Offsite Recreation

  • Golf†

Offsite Attraction

  • Chichen Itza: 131 miles
  • Luxury Avenue: 3 miles
  • Xel-Ha Park : 74 miles

Policies

Hotel Policies

  • Check In — 3:00 PM
  • Check Out — 12:00 PM
  • Minimum Check-In Age — 18

General Policies

  • Hotel Deposit — A credit card and photo ID are required upon check-in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — WiFi is available for an additional charge.
  • Service Charges — Maid and bellman service charges are included in the price.
  • Spring Break — Student groups on spring break are required $100 deposit per room. Any guests causing a disturbance will be removed from the hotel at their own expense.

Kids Stay Free Policy
European Plan: Children 17 years of age and under stay free when using existing bedding and sharing room with at least 1 adult.
All-Inclusive Plan: Children ages 0-4, stay free when sharing room with a minimum of 1 adult and using existing bedding. Children ages 5-12 pay child rate.

Pet Policy — Pets not allowed

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

Krystal Cancun Room Types

Standard

Standard

All-Inclusive

These 365 square-foot rooms feature floor-to-ceiling windows for panoramic views of the Caribbean Sea or Cancun Lagoon.

View — Ocean or lagoon
Bedding — 1 king or 2 doubles
Occupancy — 3 adults, 2 children / 4 total

Room Amenities

  • Alarm clock
  • AM / FM radio
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Housekeeping Service
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Wireless internet connection†

† Fees may apply

Deluxe Ocean View

Deluxe Ocean View

All-Inclusive

These 365 square-foot rooms feature balconies for panoramic views of the Caribbean Sea.

View — Ocean
Bedding — 1 king or 2 doubles
Occupancy — 3 adults, 2 children / 4 total

Room Amenities

  • Alarm clock
  • AM / FM radio
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Housekeeping Service
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Wireless internet connection†

† Fees may apply

Krystal Club

Krystal Club

All-Inclusive

These 345 square-foot rooms feature luxurious bedding and décor, rain showers, and private balconies for panoramic views of the Caribbean Sea. Guests also receive the benefits of the Club level, which include:

  • Daily continental breakfast, coffee, and pastries
  • Afternoon hors d'oeuvres
  • Private check in and check out
  • Complimentary wireless internet access

View — Ocean
Bedding — 1 king or 2 doubles
Occupancy — 3 adults, 2 children / 4 total

Room Amenities

  • Alarm clock
  • AM / FM radio
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Housekeeping Service
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Wireless internet connection

† Fees may apply

Standard

Standard

European Plan

These 365 square-foot rooms feature floor-to-ceiling windows for panoramic views of the Caribbean Sea or Cancun Lagoon.

View — Ocean or lagoon
Bedding — 1 king or 2 doubles
Occupancy — 3 adults, 2 children / 4 total

Room Amenities

  • Alarm clock
  • AM / FM radio
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Housekeeping Service
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Wireless internet connection†

† Fees may apply

Deluxe Ocean View

Deluxe Ocean View

European Plan

These 365 square-foot rooms feature balconies for panoramic views of the Caribbean Sea.

View — Ocean
Bedding — 1 king or 2 doubles
Occupancy — 3 adults, 2 children / 4 total

Room Amenities

  • Alarm clock
  • AM / FM radio
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Housekeeping Service
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Wireless internet connection†

† Fees may apply

Krystal Club

Krystal Club

European Plan

These 345 square-foot rooms feature luxurious bedding and décor, rain showers, and private balconies for panoramic views of the Caribbean Sea. Guests also receive the benefits of the Club level, which include:

  • Daily continental breakfast, coffee, and pastries
  • Afternoon hors d'oeuvres
  • Private check in and check out
  • Complimentary wireless internet access

View — Ocean
Bedding — 1 king or 2 doubles
Occupancy — 3 adults, 2 children / 4 total

Room Amenities

  • Alarm clock
  • AM / FM radio
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Housekeeping Service
  • Iron
  • Ironing board
  • Minibar†
  • Safe
  • Telephone
  • TV
  • Wireless internet connection

† Fees may apply

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