Excellence Riviera Cancun

Rating: 4.5 of 5

ai

beach

gym

pool

spa

wifi

  • Overview
  • Room Types

Hotel details

Located on the white-sand coastline of Mexico's Riviera Maya, this all-inclusive adults-only resort offers romance and relaxation to welcome you into paradise. To start off your vacation right, swim right into the Miile Spa for signature spa rituals, dedicated menus for couples, an Aqua Wellness Hydroptherapy Circuit, and even more specialty spa amenities. With gourmet cuisine, 6 spectacular winding pools, an abundance of water activities and beach fun, and luxurious accommodations, the resort offers a spectacular getaway you'll never forget.

Location  Riviera Maya - Beach

Carretera Chetumal, Puerto Juarez km 324-342  
Puerto Morelos, QR 77710
MEXICO

Property Information 
Year Built: 2004
Last Renovation: 2015
Floors: 4
Total rooms: 440

Airport — Cancun International Airport - CUN: 14 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • All-inclusive meal plan
  • ATM / Cash machine†
  • Beauty shop / salon†
  • Bell staff / porter
  • Bicycle rentals
  • Boutiques / stores†
  • Children not allowed
  • Complimentary wireless internet
  • Concierge desk
  • Dry cleaning†
  • Elevators
  • Free parking
  • Gift / News stand†
  • Hairdresser / barber†
  • Housekeeping - daily
  • Laundry / Valet service†
  • Live entertainment
  • Lounges / bars
  • Multilingual staff
  • Pool
  • Restaurant
  • Spa†
  • Turndown service
  • Valet parking
  • Welcome drink

Business Services — Internet Access

† Fees may apply 

All-Inclusive Amenities
This all-inclusive program includes the following amenities:

  • Reservation-free dining
  • Unlimited alcoholic and non-alcoholic drinks
  • Unlimited dining
  • Complimentary wireless internet access throughout the resort
  • 24-hour room service
  • Welcome cocktail and cool towel
  • In-room minibar which is stocked regularly
  • In-room safe
  • Daily and nightly entertainment
  • Use of fitness center
  • Non-motorized watersports
  • All taxes and gratuities

Dining

Onsite Dining

Agave
Sample authentic Mexican food and Tex-Mex favorites at this a la carte restaurant that feature delicacies in  a romantic hacienda-style courtyard.
Attire — Long pants or dress shorts, and dress shirts with sleeves for men; long pants, skirts, blouses, casual shoes, or elegant sandals for women. No t-shirts, tank tops, shorts, or beach sandals.
Cuisine — Mexican, TexMex
Meals — Dinner

Basmati
Specializing in regional dishes of the North-West frontier of India, this a la carte restaurant features delightful spices, tangy herbs, cooking techniques, and a romantic atmosphere.
Attire — Long pants or dress shorts, and dress shirts with sleeves for men; long pants, skirts, blouses, casual shoes, or elegant sandals for women. No t-shirts, tank tops, shorts, or beach sandals.
Cuisine — Indian
Meals — Dinner

Chez Isabelle
With savory hors d'oevres, delightful entrees, and mouth-watering desserts, this signature a la carte French restaurant is remniscent of a night in Paris. Indoor and outdoor seating is available, while live music floats through the air for a special ambiance.
Attire — Long pants or dress shorts, and dress shirts with sleeves for men; long pants, skirts, blouses, casual shoes, or elegant sandals for women. No t-shirts, tank tops, shorts, or beach sandals.
Cuisine — French
Meals — Dinner

Flavor Market
Try something different for dinner. Small plates deliver big flavor in this cozy gourmet restaurant. Order from an extensive menu of tapas dishes paired with premium wines recommended by our sommelier.
Cuisine — Spanish
Meals — Dinner
Attire — Casual Elegance

Las Olas
For a quick bite on the beach, this snack grill offers fast food, salads, pizzas, and grilled favorites.
Meals — Lunch
Attire — Casual

Oregano
Located in an outdoor gathering spot, this a la carte Italian restaurant serves delicious pizza, calzones, pastas, and other treats that ranges from traditional to unpredictable.
Cuisine — Italian
Meals — Dinner
Attire — Casual Elegance

Spice
Pan-Asian cuisine with specialties from Japan, China, Vietnam, and Thailand are featured at this a la carte restaurant. For a romantic evening, a sushi bar, or a delightfully entertaining Teppanyaki experience, the talented chefs won't disappoint your taste buds. 
Attire — Long pants or dress shorts, and dress shirts with sleeves for men; long pants, skirts, blouses, casual shoes, or elegant sandals for women. No t-shirts, tank tops, shorts, or beach sandals.
Cuisine — Asian, Chinese, Japanese, Vietnamese
Meals — Dinner

The Grill
For a refreshing lunch or an alfresco dinner, the exceptional cuisine at the a la carte restaurant offer a delicious variety of dishes in a thatch-roofed palapa.
Attire — For lunch: shorts, bermudas, sarong, and t-shirts are allowed; no tank tops, wet clothes, or swimwear. For dinner: long pants or dress shorts, and dress shirts for men; no t-shirts or sandals.
Meals — Dinner, Lunch

The Lobster House
Serving delicious a la carte dishes, this restaurant features exquisite shellfish, lobster, and other seafood specialties in an open air thatch-roofed palapa with glowing lanterns lighting the night.
Attire — For lunch: shorts, bermudas, sarong, and t-shirts are allowed; no tank tops, wet clothes, or swimwear. For dinner: long pants or dress shorts, and dress shirts for men; no t-shirts or sandals.
Cuisine — Seafood
Meals — Breakfast, Dinner, Lunch

Toscana Italian Restaurant
Inventive spins on the traditional flavors of Italy are offered at this Italian restaurant. Breakfast and lunch are buffet-style, while dinner is served a la carte. Open for breakfast, lunch, and dinner.
Attire — For lunch: shorts, bermudas, sarong, and t-shirts are allowed; no tank tops, wet clothes, or swimwear. For dinner: long pants or dress shorts, and dress shirts for men; no t-shirts or sandals.
Cuisine — Italian
Meals — Breakfast, Dinner, Lunch

Various Lounges/Bars

Lobby Bar
Coffee Bar
Swim Up Pool Bar
Pool and Beach Bar
Pool Bar in Excellence Club
Disco Bar
Cigar Bar
Fruit Juice Bar by the Spa
Chill Out Bar at the Beach
Theater Bar

Activities

Onsite Recreation

  • Archery
  • Basketball court
  • Beach
  • Bike rental
  • Billiards
  • Dancing — Complimentary dancing lessons.
  • Fitness center on-site
  • Jogging trail
  • Motorized Water Sports†
  • Non-Motorized Water Sports — Motorized water sports include sailing, windsurfing, sea kayaking, paddle boarding, snorkeling, and introductory scuba lessons; additional charges may apply
  • Pool — 6 free-form pools
  • Scuba diving† — Introductory scuba lessons are included; scuba diving and instructions beyond the introductory lessons may incur additional charges.
  • Shopping†
  • Snorkeling

† Fees may apply

Onsite Recreation, Cont.

  • Spa† — For a visit to Miile Spa, you can swim into the spa for indulgence and treatments that include signature Spa rituals, dedicated menus for couples, and an Aqua Wellness Hydroptherapy Circuit.
  • Steam bath†
  • Sunbathing
  • Table tennis
  • Tennis court — Private tennis lessons and clinics are complimentary.
  • Volleyball
  • Water activities
  • Whirlpool

Offsite Recreation

  • Golf†

Offsite Attraction

  • Puerto Morelos: 2 miles
  • Playa del Carmen: 23 miles
  • Tulum: 62 miles
  • Xel-Ha Park : 52 miles

Policies

Hotel Policies

  • Check In — 3:00 PM
  • Check Out — 12:00 PM
  • Minimum Check-In Age — 18

General Policies

  • Hotel Deposit — A credit card and photo ID are required upon check-in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — Complimentary wireless internet throughout the resort.
  • Service Charges — Maid and bellman service charges are included in the price.
  • Spring Break — Student groups on spring break are not allowed. Any guests causing a disturbance will be removed from the hotel at their own expense.

Pet Policy — Pets Not Allowed

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

Excellence Riviera Cancun Room Types

Junior Suite Spa or Pool View

Junior Suite Spa or Pool View

All-Inclusive

These spacious 668 square-foot suites offer luxurious décor, sitting areas, whirlpool tubs for 2, and stunning views of the Spa or the pools from furnished balconies.

View — Pool
Bedding — 1 king or 2 doubles
Occupancy — 3 adults / 3 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • AM / FM radio
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Double vanity
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Housekeeping service
  • Iron
  • Ironing board
  • Marble bathroom
  • Minibar
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service
  • Wireless internet connection

† Fees may apply

Junior Swim-Up Suite Spa or Pool View

Junior Swim-Up Suite Spa or Pool View

All-Inclusive

These spacious 668 square-foot suites offer luxurious décor, sitting areas, an outdoor whirlpool, and direct access to the pool from furnished terraces.

View — Pool
Bedding — 1 king or 2 doubles
Occupancy — 3 adults / 3 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • AM / FM radio
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Double vanity
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Housekeeping service
  • Iron
  • Ironing board
  • Marble bathroom
  • Minibar
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service
  • Wireless internet connection

† Fees may apply

Junior Suite Ocean View

Junior Suite Ocean View

All-Inclusive

These spacious 668 square-foot suites offer luxurious décor, sitting areas, whirlpool tubs for 2, and stunning views of the ocean from furnished balconies or terraces.

View — Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • AM / FM radio
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Bathroom amenities
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Double vanity
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Housekeeping service
  • Iron
  • Ironing board
  • Marble bathroom
  • Minibar
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service
  • Wireless internet connection

† Fees may apply

Excellence Club Junior Suite Oceanfront

Excellence Club Junior Suite Oceanfront

All-Inclusive

These spacious 668 square-foot suites offer luxurious décor, sitting areas, an outdoor whirlpool, and stunning ocean views from private furnished balconies or terraces. Guests also receive the benefits of the Excellence Club, which include:

  • Private check-in and check-out; late check-out and early check-in (subject to availability)
  • Concierge services and private lounge with buffet and bar service (limited hours)
  • Bvlgari VIP toiletries
  • Upgraded minibar and room service menu
  • Use of private lounge area with special amenities
  • Use of private beach area
  • Complimentary newspaper in room every day
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit and petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • One Aqua Wellness treatment per person per stay

View — Ocean
Bedding — 1 king or 2 doubles
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • AM / FM radio
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Double vanity
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Housekeeping service
  • Iron
  • Ironing board
  • Marble bathroom
  • Minibar
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

Excellence Club Junior Swim Up Suite Ocean View

Excellence Club Junior Swim Up Suite Ocean View

All-Inclusive

These spacious 668 square-foot suites offer luxurious décor, sitting areas, an outdoor whirlpool, and stunning ocean views from private furnished balconies or terraces. Guests also receive the benefits of the Excellence Club, which include:

  • Private check-in and check-out; late check-out and early check-in (subject to availability)
  • Concierge services and private lounge with buffet and bar service (limited hours)
  • Bvlgari VIP toiletries
  • Upgraded minibar and room service menu
  • Use of private lounge area with special amenities
  • Use of private beach area
  • Complimentary newspaper in room every day
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit and petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • One Aqua Wellness treatment per person per stay

View — Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • AM / FM radio
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Double vanity
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Housekeeping service
  • Iron
  • Ironing board
  • Marble bathroom
  • Minibar
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

Excellence Club 2-Story Rooftop Terrace Suite Oceanfront

Excellence Club 2-Story Rooftop Terrace Suite Oceanfront

All-Inclusive

These spacious 668 square-foot suites offer luxurious décor, two levels, sitting areas, an outdoor whirlpool, and stunning ocean views from a private rooftop terrace. Guests also receive the benefits of the Excellence Club, which include:

  • Private check-in and check-out; late check-out and early check-in (subject to availability)
  • Concierge services and private lounge with buffet and bar service (limited hours)
  • Bvlgari VIP toiletries
  • Upgraded minibar and room service menu
  • Use of private lounge area with special amenities
  • Use of private beach area
  • Complimentary newspaper in room every day
  • Complimentary beach bag for use during your stay
  • Shoe shine service
  • Daily fruit and petit fours in room
  • Fresh flowers and sparkling wine in room upon arrival
  • One Aqua Wellness treatment per person per stay

View — Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • AM / FM radio
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Double vanity
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Housekeeping service
  • Iron
  • Ironing board
  • Marble bathroom
  • Minibar
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

Two-Story Rooftop Terrace Suite Spa Pool View

Two-Story Rooftop Terrace Suite Spa Pool View

All-Inclusive

These spacious 668 square-foot suites offer luxurious décor, two levels, sitting areas, an outdoor whirlpool, and lovely views from a private rooftop terrace, complete with plunge pool.

View — Pool
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • AM / FM radio
  • Balcony / Lanai / Terrace
  • Bath tub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Desk
  • Double vanity
  • Hairdryer
  • High Definition (HD) Flat Panel Television - 32 inches or greater
  • Housekeeping service
  • Iron
  • Ironing board
  • Marble bathroom
  • Minibar
  • Safe large enough to accommodate a laptop
  • Separate tub and shower
  • Slippers
  • Telephone
  • Turn down service
  • Upgraded bathroom amenities
  • Wireless internet connection

† Fees may apply

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