The Grand at Moon Palace Cancun

Rating: 4.5 of 5

ai

beach

gym

pool

spa

wifi

  • Overview
  • Room Types

Hotel details

The Grand at Moon Palace offers a truly luxurious all-inclusive experience. Take vacationing in paradise to a whole new level by enjoying state-of-the-art facilities, sumptuous suites and villas, extraordinary dining, and the incredible Awe Spa®. At the resort, you'll also find 10 restaurants, seven pools (including two adults-only pools), six bars, world-class golfing at the Jack Nicklaus Signature 27-hole golf course, a fitness center, waterpark, bowling alley, daily activities, nightly entertainment, activities for kids, teens, and so much more. Plus, guests of The Grand at Moon Palace Cancun have full privileges to all facilities of Moon Palace Cancun located next door.

Location: Riviera Maya - Beach

Carretera Cancun-Chetumal Km. 36.5
Cancun, Quintana Roo 77500
Mexico

Property Information 
Year Built: 2017
Last Renovation: 2017
Accessible rooms: 13
Floors: 3
Total rooms: 1316

Airport — Cancún International Airport (CUN): 7 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Accessible rooms
  • All-inclusive meal plan
  • ATM / cash machine†
  • Babysitting†
  • Beauty shop / salon†
  • Bell staff / porter
  • Boutiques / store†
  • Business center†
  • Car rental desk†
  • Children programs
  • Children welcome
  • Complimentary wireless internet
  • Concierge desk
  • Currency exchange†
  • Elevators
  • Fitness center
  • Free parking
  • Gift / News stand†
  • Housekeeping - daily
  • Ice machines
  • Internet service
  • Laundry / Valet service†
  • Live entertainment
  • Lounges / bars
  • Luggage service
  • Meeting rooms†
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Spa†
  • Tour / sightseeing desk†
  • Valet parking

Business Services — Internet access

† Fees may apply 

All-Inclusive Amenities
This all-inclusive program includes the following amenities:

  • All meals and snacks
  • Unlimited drinks
  • Stocked minibar with bottled water, sodas, and domestic beer
  • In-room liquor dispenser
  • 24-hour room service    
  • Unlimited local and long distance phone calls to Mexico, USA, and Canada, (restrictions apply)
  • Internet access in guest rooms
  • Use of fitness center
  • Use of tennis courts
  • Live entertainment
  • Taxes and gratuities

Dining

Onsite Dining

Asian Restaurant
Located in the central lobby with an open flame robata-style grill. Open for a la carte dinner.

Buffet Restaurant
Located in the central lobby. The buffet serves international cuisine and is open for breakfast, lunch, and dinner.

Caribbean Restaurant
Located next to the Caribbean pool between buildings 85 and 87. Open for a breakfast and lunch buffet; dinner is a la carte.

French Restaurant
Located in the central lobby. Additional fees may apply. Open for a la carte dinner.

Italian Restaurant
Located in the central lobby. Open for a la carte dinner.

Lebanese Restaurant
Located in the central lobby. Open for breakfast and dinner buffet.

Los Tacos
Located between buildings 85 and 86. Open for a la carte lunch and dinner.

Mexican Restaurant
Open for breakfast buffet and dinner a la carte.

Peruvian Restaurant
Located next to building 94 and the wedding kiosk. Open for a breakfast and lunch buffet; dinner is a la carte.

Snack Selva
Located at Grand Terrace. Serves snacks a la carte for lunch and throughout the afternoon.

Steakhouse Restaurant
Located in the central lobby and open for a la carte dinner.

Sweet & Coffee
Located in the central lobby. Serves snacks, coffee, and more 24 hours a day.

Teens Arcade & Pizza
Located in the central lobby. Open mid-morning though evening.

Various Lounges/Bars

Adults Pool Bar
Beach Club
Disco
Lobby Bar
Lounge Bar Caribbean Terrace
Swim Up Bar Caribbean
Swim Up Bar Peruvian
Tapas & Wine Bar
Wet Bar Grand Terrace

Activities

Onsite Recreation

  • Basketball court
  • Beach
  • Bike rental†
  • Billiards
  • Bowling† — 6 lanes
  • Children's pool
  • Children's program — Kids, ages 4-12, will have a blast with all the pre-planned activities at the on-site kids club and a lunch menu consisting of a variety of treats kids love.
  • Fitness center — Offering Yoga, Pilates, TRX, and spinning classes
  • Golf† - Jack Nicklaus Signature 27-hole golf course
  • Miniature golf
  • Motorized water sports†
  • Nightclubs 
  • Non-motorized water sports
  • Pool — 7 outdoor pools, including 2 adults-only pools
  • Sauna† — Located within the spa and complimentary on the day of spa appointment
  • Shopping† — Gift shops, spa boutique, pro shop, and jewelry store
  • Sightseeing tours†

Onsite Recreation, Cont.

  • Spa† — World-class Awe Spa® facilities ofering the latest spa services – massages, bath therapies, facials and body scrubs – expertly administered in one of 63 spacious spa suites.
  • Steam bath† — Located within the spa and complimentary on the day of spa appointment
  • Surfing — Try out the amazing and fabulous FlowRider, a wave simulator where you can use body boards or mock surfboards for hours of surfing excitement for all ages.
  • Table tennis
  • Teen Club — Trendy teen lounge with arcade, games, and more
  • Tennis court — 6 courts, lighted for night play
  • Theatre — Live entertainment, talent shows, theme nights, and more
  • Volleyball — Beach and pool volleyball
  • Waterpark — Kids water adventure area
  • Whirlpool — 6 whirlpools onsite

Offsite Attraction

  • Cancun Hotel Zone: 18 miles

† Fees may apply

Policies

Hotel Policies

  • Check In — 3:00 PM
  • Check Out — 12:00 PM
  • Minimum Check-In Age — 18

General Policies

  • Hotel Deposit — A credit card and photo ID are required upon check-in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — Complimentary WiFi is provided in all guest rooms.
  • Service Charges — Maid and bellman service charges are included in the price.
  • Spring Break — Student groups on spring break are not allowed. Any guests causing a disturbance will be removed from the hotel at their own expense.

Kids Stay Free Policy
A maximum of 2 children, ages 0-3, stay free when sharing room with a minimum of 2 adults and using existing bedding. Children 4-17 pay child rate. 

Pet Policy — Pets are not allowed.

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

The Grand at Moon Palace Cancun Room Types

Grand Deluxe Resort View

Grand Deluxe Resort View

All-Inclusive

Luxurious suites with dark wood furniture and soothing neutral accents. Rooms feature complimentary WiFi; whirlpool for two; balcony with chaise lounge, table, and chairs; a small sitting area; in-room wine, minibar, liquor dispenser, and snacks; and an exclusive beach bag. 

View — Resort
Bedding — 1 king or 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable television
  • Coffee / Tea maker
  • Double vanity
  • DVD player
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Pillow menu
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV
  • Wireless internet access
Grand Deluxe Garden View

Grand Deluxe Garden View

All-Inclusive

Luxurious suites with dark wood furniture and soothing neutral accents. Rooms feature complimentary WiFi; whirlpool for two; balcony with chaise lounge, table, and chairs; a small sitting area; in-room wine, minibar, liquor dispenser, and snacks; and an exclusive beach bag.

View — Garden
Bedding — 1 king or 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable television
  • Coffee / Tea maker
  • Double vanity
  • DVD player
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Pillow menu
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV
  • Wireless internet access
Grand Swim-Up Suite

Grand Swim-Up Suite

All-Inclusive

Luxurious suites with dark wood furniture and soothing neutral accents. Rooms feature complimentary WiFi; whirlpool for two; balcony with chaise lounge, table, and chairs; a small sitting area; in-room wine, minibar, liquor dispenser, and snacks; and an exclusive beach bag.

View — Pool
Bedding — 1 king or 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable television
  • Coffee / Tea maker
  • Double vanity
  • DVD player
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Pillow menu
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV
  • Wireless internet access
Grand Family Deluxe

Grand Family Deluxe

All-Inclusive

Perfect for families, this luxurious suite has everything you need to make kids' and adults' dreams come true. The kids' room comes equipped with fabulous amenities such as an Xbox 360 and DVD player; kids bath amenities; slippers and robes; and a minibar stocked with goodies sure to please. The adults can bask in relaxation from their private balcony, whirlpool for two, or while enjoying a drink from the daily refreshed minibar.

View — Resort
Bedding — 1 king and 2 doubles
Occupancy — 6 adults, 5 children / 6 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable television
  • Coffee / Tea maker
  • Double vanity
  • DVD player
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Minibar
  • Non-smoking
  • Pillow menu
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV
  • Wireless internet access
Grand Presidential Suite

Grand Presidential Suite

All-Inclusive

The epitome of luxury, this extravagant suite features two adjoining rooms, a dining and bar area, spacious living room, and a gorgeous outdoor terrace with lounge chairs and a table and chair set. The suite also offers complimentary WiFi, whirlpool for two, and an in-room minibar and liquor dispenser stocked with premium upgraded brands.

View — Ocean
Bedding — 1 king and 2 doubles
Occupancy — 6 adults, 5 children / 6 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable television
  • Coffee / Tea maker
  • Dining room
  • Double vanity
  • DVD player
  • Hairdryer
  • iPod docking station
  • Iron
  • Ironing board
  • Living room
  • Minibar
  • Pillow menu
  • Safe large enough to accommodate a laptop
  • Separate living and sleeping area
  • Shower
  • Slippers
  • Table and chairs
  • Telephone
  • Turn down service
  • TV
  • Wireless internet access
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