Moon Palace Cancun

Rating: 4 of 5

ai

beach

gym

pool

spa

wifi

Preferred pick

  • Overview
  • Room Types

Hotel details

The all-inclusive Moon Palace Cancun is truly unique, as this expansive and self-contained resort is located on 123 acres just 10 minutes from the Cancun airport, and offers unparalleled hospitality and endless amenities. In your room, you can relax on a spacious balcony, get a beverage from the in-room liquor dispenser, soak in the double whirlpool, and dream under fine linens in your Palace Bed®. Within the resort, there are two enormous pools, a luxurious spa with 39 treatment rooms, a Jack Nicklaus Signature 27-hole golf course, Kids Club for children, Teen Lounge, live evening entertainment, and the amazing and fabulous FlowRider, a wave simulator where you can use body boards or mock surfboards for hours of surfing excitement.

Location  Riviera Maya - Beach

Carretera Cancun-Chetumal Km. 340
Cancun, QR 77500
MEXICO

Property Information 
Year Built: 1999
Last Renovation: 2012
Accessible rooms: 13
Floors: 3
Total rooms: 2103

Airport — Cancun International Airport - CUN: 7 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Accessible rooms
  • Adjoining rooms
  • All-inclusive meal plan
  • Babysitting†
  • Beauty shop / salon†
  • Bell staff / porter
  • Boutiques / stores†
  • Car rental desk†
  • Children programs
  • Children welcome
  • Complimentary wireless internet
  • Concierge desk
  • Elevators
  • Housekeeping - daily
  • Live entertainment
  • Lounges / bars
  • Luggage service
  • Meeting rooms†
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Spa†
  • Tour / sightseeing desk†

Business Services — Internet access†

† Fees may apply 

All-Inclusive Amenities
This all-inclusive program includes the following amenities:

  • All meals and snacks
  • Unlimited drinks
  • Stocked minibar with bottled water, sodas, and domestic beer
  • In-room liquor dispenser
  • 24-hour room service
  • Unlimited long distance phone calls to Mexico, USA, and Canada, (restrictions apply)
  • Internet access in guest rooms
  • Use of fitness center
  • Use of tennis courts
  • Live entertainment
  • Taxes and gratuities

Dining

Onsite Dining

Arrecifes
Offers a breathtaking breakfast buffet and then a Brazilian buffet at dinner. Located in the Nizuc section.
Meals — Breakfast and dinner
Attire — Casual; wet clothes/uncovered swimwear not allowed

Bugambilias
Endless breakfast and lunch buffet and the all-time favorite of Mexican specialties served buffet style at dinner. Located in the Sunrise section.
Meals — Breakfast, lunch, and dinner
Attire — Casual; wet clothes/uncovered swimwear not allowed

El Caribeño
Serving a wide range of Caribbean cuisine. Open for buffet breakfast and lunch and a la carte dinner. Located in the Moon Grand section.
Meals — Breakfast, lunch, and dinner
Attire — Dinner - pants, collared shirts, closed toe shoes

El Manglar
Offering an international buffet at breakfast and lunch and Italian specialties at dinner. Located in the Nizuc section.
Meals — Breakfast, lunch, and dinner
Attire — Casual; wet clothes/uncovered swimwear not allowed

La Gondola
Fabulous international breakfasts and at dinner, Italian favorites. Both served buffet style. Located in the Sunrise section.
Meals — Breakfast and dinner
Attire — Casual; wet clothes/uncovered swimwear not allowed

La Trattoria
Offering continental breakfast from 6am – 7am, an international breakfast and lunch buffet, and then all your favorite Italian foods, served a la carte for dinner. Reservations are required for dinner. Located in the Golf Course section.
Meals — Breakfast, lunch, and dinner
Attire — Dinner - pants, collared shirts, closed toe shoes

Los Caporales
Enjoy a la carte Mexican favorites. Located in the Nizuc section.
Meals — Dinner
Attire — Long pants, collared shirts, closed toe shoes

Los Tacos
Delicious tacos and tortas served a la carte by the pool. Open for lunch, afternoon snacks, and dinner. Located in the Moon Grand section.
Meals — Lunch and dinner
Attire — Casual; wet clothes/uncovered swimwear not allowed

Momo
Delicious Asian cuisine served a la carte at dinner. Reservations are required for Tepanyaki tables. Located in the Sunrise section.
Meals — Dinner
Attire — Casual; wet clothes/uncovered swimwear not allowed

Palapa Barracuda
Poolside restaurant and bar serving an international lunch buffet and grilled steaks and other specialties at dinner. Located in the Sunrise section.
Meals — Lunch and dinner
Attire — Casual; wet clothes/uncovered swimwear not allowed

Palapa Delfines
Hamburgers, hot dogs and all your favorites served buffet style at poolside for lunch and dinner. Located in the Nizuc section.
Meals — Lunch and dinner
Attire — Casual; wet clothes/uncovered swimwear not allowed

Palapa Fragata
An international buffet at lunch and a fabulous seafood buffet at dinner. Located in the Sunrise section.
Meals — Lunch and dinner
Attire — Casual; wet clothes/uncovered swimwear not allowed

Palapa Pelicanos
Poolside restaurant and bar offering an international buffet at lunch and a la carte sushi and grilled meats at dinner. Located in the Nizuc section.
Meals — Lunch and dinner
Attire — Casual; wet clothes/uncovered swimwear not allowed

Various Lounges/Bars

Lobby Bar — Bar with live music. Open 10am – 1am. Nizuc section.
Lounge Bar — Snacks, beverages, and live music. Open 5pm – 1am, with a la carte sushi from 6pm – 11pm. Moon Grand section.
Pool Bar — Open 10am-5pm. Moon Grand section.
Pool Bar Columpios — Open 9am – 12 midnight. Sunrise section.
Sky Bar — Located in the lobby and for adults only. Open 5pm – 12:30am. Sunrise section.

Activities

Onsite Recreation

  • Basketball court
  • Beach
  • Bike rental†
  • Billiards
  • Children's pool
  • Children's program — Kids, ages 4-12, will have a blast with all the pre-planned activities at the on-site kids club and a lunch menu consisting of a variety of treats kids love.
  • Fitness center — 2 fitness centers offering Yoga and Pilates classes
  • Miniature golf
  • Motorized Water Sports†
  • Nightclubs — Noir nightclub open select nights from 10pm - 3am and as late at 5am, based on occupancy.
  • Non-Motorized Water Sports
  • Pool
  • Sauna† — Located within the spa and complimentary on the day of spa appointment
  • Shopping† — Gift shops, spa boutique, pro shop, and jewelry store
  • Sightseeing tours†

† Fees may apply

Onsite Recreation, Cont.

  • Spa† — World-class spa facilities ofering the latest spa services – massages, bath therapies, facials and body scrubs – expertly administered in one of 39 spacious treatment rooms. There are also 3 couples massage rooms.
  • Steam bath† — Located within the spa and complimentary on the day of spa appointment
  • Surfing† — Try out the amazing and fabulous FlowRider, a wave simulator where you can use body boards or mock surfboards for hours of surfing excitement for all ages.
  • Table tennis
  • Tennis court — 6 courts, lighted for night play
  • Theatre — Live entertainment, talent shows, theme nights, and more
  • Volleyball — Beach and pool volleyball
  • Whirlpool — 6 whirlpools onsite

Offsite Recreation

  • Golf†

Offsite Attraction 

  • Cancun Hotel Zone: 18 miles

Policies

Hotel Policies

  • Check In — 3:00 PM
  • Check Out — 12:00 PM
  • Minimum Check-In Age — 18

General Policies

  • Hotel Deposit — A credit card and photo ID are required upon check-in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — Complimentary WiFi is provided in all guest rooms.
  • Service Charges — Maid and bellman service charges are included in the price.
  • Spring Break — Student groups on spring break are not allowed. Any guests causing a disturbance will be removed from the hotel at their own expense.

Kids Stay Free Policy
A maximum of 2 children, ages 0-3, stay free when sharing room with a minimum of 2 adults and using existing bedding. Children 4-17 pay child rate.

Pet Policy — Pets are not allowed

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

Moon Palace Cancun Room Types

Deluxe Resort View

Deluxe Resort View

All-Inclusive

Richly appointed rooms with dark wood furniture and soothing neutral accents. Rooms feature complimentary WiFi, whirlpool for two, small sitting area, in-room wine, minibar, and liquor dispenser. 484 square feet.

View — Resort or common areas
Bedding — 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Bathtub
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Superior Deluxe Garden View

Superior Deluxe Garden View

All-Inclusive

Richly appointed rooms with dark wood furniture and soothing neutral accents. Rooms feature complimentary WiFi, whirlpool for two, small sitting area, in-room wine, minibar, and liquor dispenser. 484 square feet.

View — Garden
Bedding — 1 king or 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Bathtub
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Junior Suite Golf Course

Junior Suite Golf Course

All-Inclusive

Richly appointed rooms with dark wood furniture and soothing neutral accents. Rooms feature a screened terrace with a table and chairs, complimentary WiFi, whirlpool for two, small sitting area, in-room wine, minibar, and liquor dispenser with premium brands. Also included is a golf cart for personal use. 411 square feet.

View — Golf course
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Ceiling fan
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Non-smoking
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Superior Deluxe Ocean View

Superior Deluxe Ocean View

All-Inclusive

Richly appointed rooms with dark wood furniture and soothing neutral accents. Rooms feature complimentary WiFi, whirlpool for two, small sitting area, in-room wine, minibar, and liquor dispenser. 484 square feet.

View — Ocean
Bedding — 1 king or 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Bathtub
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Superior Deluxe Oceanfront

Superior Deluxe Oceanfront

All-Inclusive

Richly appointed rooms with dark wood furniture and soothing neutral accents. Rooms feature complimentary WiFi, whirlpool for two, small sitting area, in-room wine, minibar, and liquor dispenser. 484 square feet.

View — Oceanfront
Bedding — 1 king or 2 doubles
Occupancy — 4 adults / 4 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Bathtub
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Concierge Level

Concierge Level

All-Inclusive

Richly appointed rooms with dark wood furniture and soothing neutral accents. Rooms feature complimentary WiFi, whirlpool for two, small sitting area, in-room wine, minibar, and liquor dispenser with premium brands. 484 square feet. Guests staying in Concierge Level rooms also receive:

  • Private check-in and check-out
  • Early check-in and late check-out (subject to availability)
  • Upgraded liquor brands in the dispenser
  • Pillow menu
  • Aromatherapy menu
  • Beach bag
  • Concierge phone service
  • 2, 25-minute massages
  • Private beach lounge chair area with waiter service

View — Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Bathtub
  • Cable television
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Non-smoking
  • Safe large enough to accommodate a laptop
  • Shower
  • Sitting area
  • Slippers
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Wellness Suite

Wellness Suite

All-Inclusive

A new concept in guest rooms and the entire vacation experiece, with healthy meals, services of a personal trainer, wellness sports kit, and so much more for a fabulous — and fit — vacation. Suites are beautifully decorated and feature direct access to a pool only for Wellness guests, whirlpool for two, and in-room wine, minibar with health-conscious drinks, liquor dispenser with premium brands, and premium coffee maker. Guests in Wellness Suites also receive:

  • A robust menu of heart healthy and gluten-free meals, available 24 hours a day via complimentary 24-hour room service
  • Access to aqua spinning bikes with a private instructor
  • Services of a personal trainer
  • Exclusive Awe Sports kit with yoga mat, dumbbells, and jump rope
  • Morning service with fruit and juice of the day served on the balcony
  • Dawn-simulating alarm clock
  • CHI bath amenities including a hair iron and flat iron
  • Smelling salts for the in-room whirlpool and soaps with 100% natural essences
  • Luxurious pillow menu and aromatherapy menu
  • Exclusive access to Wellness pool
  • In-room pool towels
  • Exclusive beach bag
  • Unlimited phone calls to Continental U.S., Canada, and Mexico landlines
  • WiFi

View — Pool
Bedding — 1 king and 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable television
  • CD player
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Kitchenette
  • Minibar
  • Safe large enough to accommodate a laptop
  • Separate living and sleeping area
  • Shower
  • Sitting area
  • Slippers
  • Tables and chairs
  • Telephone
  • Turn down service
  • TV

† Fees may apply

Family Deluxe

Family Deluxe

All-Inclusive

Made up of two guaranteed connecting Superior Deluxe Garden or Partial Ocean view room – one room with a king bed and the other with two doubles. Rooms feature a whirlpool for two; in-room bottle of wine upon arrival, minibar, and liquor dispenser with premium brands; and Palace Beds with fine linens. Special amenities include:

  • Welcome bottle of wine
  • Exclusive beach bag (1 per room)
  • Specially stocked minibar in the children’s room with shakes, juices, sodas, water, and snacks
  • Signature welcome kit for children including beach toys and mini-size bathrobes and slippers
  • XBox with menu of games and movies suitable for children
  • Priority access to Kid’s Club
  • Kiddie Concierge line
  • Special room service menu for children

View — Garden or partial ocean
Bedding — 1 king and 2 doubles
Occupancy — 6 adults, 5 children / 6 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable television
  • CD player
  • Coffee / Tea maker
  • Double vanity
  • DVD player
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Kitchenette
  • Minibar
  • Non-smoking
  • Safe large enough to accommodate a laptop
  • Separate living and sleeping area
  • Shower
  • Slippers
  • Tables and chairs
  • Telephone
  • Turn down service
  • TV
  • Wireless internet connection

† Fees may apply

Ambassador Suite

Ambassador Suite

All-Inclusive

Lavish details abound in this overly spacious and luxurious suite. Suites are beautifully decorated and feature a living and dining room, walk-in closet, whirlpool for two, in-room wine, liquor dispenser with premium brands, and premium coffee maker. Guests also receive:

  • Luxurious pillow menu and aromatherapy menu
  • Exclusive beach bag
  • Unlimited phone calls to Continental U.S., Canada, and Mexico landlines
  • WiFi

View — Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable television
  • CD player
  • Coffee / Tea maker
  • Double vanity
  • DVD player
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Kitchenette
  • Minibar
  • Safe large enough to accommodate a laptop
  • Separate living and sleeping area
  • Shower
  • Slippers
  • Tables and chairs
  • Telephone
  • Turn down service
  • TV
  • Wireless internet connection

† Fees may apply

Two-Bedroom Presidential Suite

Two-Bedroom Presidential Suite

All-Inclusive

Lavish details abound in this overly spacious and luxurious suite, with two bedrooms. Suites are beautifully decorated and feature a living room with state-of-the-art technology, sleek dining and bar area stocked with premium wines and spirits, whirlpool for two, and large private balcony. Guests also receive:

  • Luxurious pillow menu and aromatherapy menu
  • Exclusive beach bag
  • Unlimited phone calls to Continental U.S., Canada, and Mexico landlines
  • WiFi

View — Ocean
Bedding — 1 king and 2 doubles
Occupancy — 6 adults, 5 children / 6 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Bathtub with spray jets
  • Cable television
  • CD player
  • Coffee / Tea maker
  • Double vanity
  • DVD player
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Kitchenette
  • Minibar
  • Safe large enough to accommodate a laptop
  • Separate living and sleeping area
  • Shower
  • Slippers
  • Tables and chairs
  • Telephone
  • Turn down service
  • TV
  • Wireless internet connection

† Fees may apply

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