Hard Rock Hotel Riviera Maya

Rating: 4 of 5

ai

beach

gym

pool

spa

wifi

  • Overview
  • Room Types

Hotel details

For families that love to laugh and play together, the family section of the all-inclusive Hard Rock Hotel Riviera Maya is the perfect pick for a fun-filled vacation. There is something to make everyone cheer…two spectacular pools, including a zero-entry pool for the little ones; the Little Big Club, loaded with fun, kid-oriented activities scheduled throughout the week; resort-wide WiFi for those imperative teen status updates; and a rock star line-up of nightly entertainment that will get everyone movin’ and groovin’. For quieter times, head to the private white-sand beach with calm water coves. And just a short distance away is the Woodward, a 20,000 square foot, action-packed sports facility with an indoor skate park, obstacle course, dry land snowboarding, and more.  

Location  Riviera Maya

KM 72. Carretera Cancun-Chetumal
Puerto Aventuras, QR 77710
MEXICO

Property Information 
Year Built: 1999
Last Renovation: 2013
Floors: 3
Total rooms: 1264

Airport — Cancun International Airport - CUN: 49 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Accessible rooms
  • Adjoining rooms
  • All-inclusive meal plan
  • Babysitting†
  • Beauty shop / salon†
  • Bell staff / porter
  • Boutiques / stores†
  • Car rental desk†
  • Children programs
  • Children welcome
  • Concierge desk
  • Elevators
  • Free parking
  • Housekeeping - daily
  • Internet services
  • Laundry / Valet service†
  • Lounges / bars
  • Luggage service
  • Meeting rooms†
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Spa†
  • Tour / sightseeing desk†

Business Services — Internet access†

† Fees may apply 

All-Inclusive Amenities
This all-inclusive program includes the following amenities:

  • Luxurious accommodations
  • Fine dining
  • Delicious snacks
  • Top shelf drinks
  • 24-hour room service
  • Non-motorized water sports
  • Daily & nightly entertainment
  • Wireless internet
  • Unlimited phone calls within Mexico and to the Continental US and Canada.Some restrictions apply.
  • Included internet use (30 minutes) in the business center, per room/per stay
  • Taxes & Gratuities
  • Use of the facilities at the Hard Rock Hotel Cancun. Transportation not included.

Dining

Onsite Dining

Cafetto
Serving continental breakfast in the morning or enjoy snacks, coffee, and tea throughout the day.
Meals — Breakfast

Ciao
Savor the finest Italian specialties served a la carte for dinner. Adults only; located in the adults-only section of the resort.
Type — Italian
Meals — Dinner

Deli's
3 delis throughout the resort offering delicious snacks, sweets, and a quick bite.
Type — Deli

Float
Poolside snacks during the day.

Frida
Serving Mexican cuisine and regional specialties a la carte. Open for dinner.
Type — Mexican
Meals — Dinner

Ipanema
Authentic Rodizio service and the passionate flavors of Brazil. Open for dinner.
Type — Brazilian
Meals — Dinner

Le Petit Cochon
Featuring the finest ingredients for a delicious taste of the rustic French countryside.Adults only; located in the adults-only section of the resort.
Type — French

Los Gallos
An icon of Latin American cuisine, generating countless flavors, customs and traditions. Los Gallos boasts a magnificent decorative ambiance and freshly prepared classic Mexican cuisine. 

Pizzeto
Family favorites of crispy brick-oven pizza, salads, soups, and pasta a la carte. Open for lunch.
Meals — Lunch

The Market
Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night.
Type — Buffet
Meals — Breakfast, Dinner

Toro
Enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte. Open for dinner. Adults only; located in the adults-only section of the resort.
Meals — Dinner

Zen
From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte. Open for dinner.
Type — Asian
Meals — Dinner

Various Lounges/Bars

Float — Located by the pool
Sun Bar — Located off the main lobby, offering exotic cocktails and old favorites
Teen Lounge & Club — The perfect hangout for the next teenage sensation. Only non-alcoholic beverages. Opening in March 2014.
For adults only; located in the adults-only section of the resort:
Heaven Bar & Lounge — Live DJ entertainment, the finest selection of international spirits. pening in March 2014.
Martini Bar — Enjoy classic martinis and a selection of top-shelf spirits 
Rhythm Bar — Rhythm features a relaxing environment, premium cocktails, and international favorites just steps from the pool.

 

Activities

Onsite Recreation

  • Beach — Private beach with calm water coves
  • Children's pool — Zero-entry pool
  • Children's program — Kid's Club with interactive play rooms and activities
  • Fitness center
  • Nightclubs — Live DJ entertainment and an extravagant dance floor. Opens at 10pm. Located in the adults-only section of the resort.
  • Non-motorized water sports — Snorkeling and kayaking
  • Pool
  • Spa† — Equipped with 75 treatment rooms, steam rooms, and hydrotherapy current pools. Located in the adults-only section of the resort.
  • Teen programs — Teen lounge and club
  • Tennis court
  • Whirlpool 

† Fees may apply

Offsite Recreation

  • Golf†
  • Woodward† — A 20,000 square foot, action-packed sports facility with an indoor skate park, obstacle course, dry land snowboarding, and much more. 

Offsite Attraction 

  • Playa del Carmen: 16 miles
  • Tulum: 26 miles

Policies

Hotel Policies

  • Check In — 3:00 PM
  • Check Out — 12:00 PM
  • Minimum Check-In Age — 18

General Policies

  • Hotel Deposit — A credit card and photo ID are required upon check-in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — Complimentary WiFi available throughout the resort.
  • Service Charges — Maid and bellman service charges are included in the price.
  • Spring Break — Student groups on spring break are not allowed. Any guests causing a disturbance will be removed from the hotel at their own expense.

Kids Stay Free Policy
A maximum of 2 children, ages 0-3, stay free when sharing room with a minimum of 2 adults and using existing bedding.

Pet Policy — Pets are not allowed.

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

Hard Rock Hotel Riviera Maya Room Types

Deluxe Gold Two Doubles

Deluxe Gold Two Doubles

All-Inclusive

Richly decorated rooms with dark woods and high-quality bedding. Rooms feature an in-room whirlpool tub for 2, liquor dispenser, in-room bottle of wine, 24-hour room service, WiFi, and balcony with hammock. 482 square feet.

View — Garden
Bedding — 2 doubles 
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Deluxe Gold King

Deluxe Gold King

All-Inclusive

Richly decorated rooms with dark woods and high-quality bedding. Rooms feature an in-room whirlpool tub for 2, liquor dispenser, in-room bottle of wine, 24-hour room service, WiFi, and balcony with hammock. 482 square feet.

View — Garden
Bedding — 1 king
Occupancy — 2 adults, 2 children / 3 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Deluxe Gold PURE Two Doubles

Deluxe Gold PURE Two Doubles

All-Inclusive

All the features and amenities of the Deluxe Gold rooms with the addition of being PURE® Hypo-Allergenic. Richly decorated rooms with dark woods and high-quality bedding. Rooms feature an in-room whirlpool tub for 2, liquor dispenser, in-room bottle of wine, 24-hour room service, and WiFi. 482 square feet.

View — Garden
Bedding — 2 doubles 
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Telephone
  • TV
Deluxe Gold PURE King

Deluxe Gold PURE King

All-Inclusive

All the features and amenities of the Deluxe Gold rooms with the addition of being PURE® Hypo-Allergenic. Richly decorated rooms with dark woods and high-quality bedding. Rooms feature an in-room whirlpool tub for 2, liquor dispenser, in-room bottle of wine, 24-hour room service, and WiFi. 482 square feet.

View — Garden
Bedding — 1 king
Occupancy — 2 adults, 1 child / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Telephone
  • TV
Deluxe Platinum Two Doubles

Deluxe Platinum Two Doubles

All-Inclusive

Richly decorated rooms with dark woods and high-quality bedding. Rooms feature an in-room whirlpool tub for 2, liquor dispenser, in-room bottle of wine, 24-hour room service, WiFi, and balcony with hammock. 482 square feet.

View — Partial ocean view
Bedding — 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • iPod docking station
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Deluxe Diamond

Deluxe Diamond

All-Inclusive

Richly decorated rooms with dark woods and high-quality bedding. Rooms feature an in-room whirlpool tub for 2, liquor dispenser with upgraded brands, 24-hour room service, and WiFi. 482 square feet. Diamond guests also receive:

  • Private check-in
  • Late check-out and early check-in
  • Aromatherapy and pillow menu
  • CD/DVD player upon request
  • Beach bag
  • Exclusive phone concierge service and select in-room dining menu
  • Nightly Petit Fours

View — Pool and/or Partial Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • CD player
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • iPod docking station
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Rock Royalty Level Deluxe Platinum Two Doubles

Rock Royalty Level Deluxe Platinum Two Doubles

All-Inclusive

Richly decorated rooms with dark woods and high-quality bedding. Rooms feature an in-room whirlpool tub for 2, liquor dispenser with upgraded brands, 24-hour room service, and WiFi. 482 square feet. Rock Royalty guests also receive:

  • Preferred check-in
  • Late check-out and early check-in
  • Rock Royalty Personal Assistant
  • Express luggage delivery
  • Nightly petit fours
  • CD/DVD player upon request
  • Spa tub preparation
  • Complimentary 25-minute couple's massage
  • Exclusive beach bag
  • Ironing service
  • Complimentary shoe shine

View — Garden or Resort
Bedding — 2 doubles
Occupancy — 4 adults, 3 children / 4 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Rock Royalty Level Deluxe Platinum King

Rock Royalty Level Deluxe Platinum King

All-Inclusive

Richly decorated rooms with dark woods and high-quality bedding. Rooms feature an in-room whirlpool tub for 2, liquor dispenser with upgraded brands, 24-hour room service, and WiFi. 482 square feet. Rock Royalty guests also receive:

  • Preferred check-in
  • Late check-out and early check-in
  • Rock Royalty Personal Assistant
  • Express luggage delivery
  • Nightly petit fours
  • CD/DVD player upon request
  • Spa tub preparation
  • Complimentary 25-minute couple's massage
  • Exclusive beach bag
  • Ironing service
  • Complimentary shoe shine

View — Garden or Resort
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Deluxe Platinum Grand Sky Terrace

Deluxe Platinum Grand Sky Terrace

All-Inclusive

Exceptionally spacious and richly decorated rooms with dark woods and high-quality bedding. Rooms feature a liquor dispenser, 24-hour room service, WiFi, balcony with hammock, as well as access to a private 2nd floor terrace with lounge chairs and a whirlpool. 964 square feet.

View — Pool and/or Partial Ocean
Bedding — 1 king
Occupancy — 2 adults, 1 child / 2 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Deluxe Family Two Rooms Connecting

Deluxe Family Two Rooms Connecting

All-Inclusive

Richly decorated rooms with dark woods and high-quality bedding. Rooms are perfect for families with 2 connecting bedrooms, giving everyone their space, and bathrobes and slippers for kids and adults. There is also an in-room whirlpool tub, liquor dispenser, 24-hour room service, and WiFi. 964 square feet. Available to families traveling with at least one child age 4-17. Family room guests also receive:

  • Kid's room service menu
  • In-room Xbox 360
  • Fun in the Sun Bucket Kit
  • Mini cake for birthdays upon request
  • Minibar for adults and a kid-friendly minibar with snacks, juices, and soda

View — Garden or Resort
Bedding — 1 king and 2 doubles
Occupancy — 6 adults, 5 children / 6 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathtub with spray jets
  • Bathrobes for adults and children
  • Cable television
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • iPod docking station
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers for adults
  • Telephone
  • TV
Deluxe Platinum Grand Sky Terrace Two-Bedroom

Deluxe Platinum Grand Sky Terrace Two-Bedroom

All-Inclusive

Exceptionally spacious 2-bedroom suite, richly decorated with dark woods and high-quality bedding. Rooms feature a liquor dispenser with upgraded brands, 24-hour room service, in-room whirlpool, and WiFi, as well as access to a private 2rd floor ocean-view terrace with lounge chairs, tables, whirlpool, and bathroom. 1,928 square feet. Cribs & rollaway only allowed upon request. Guests also receive:

  • Kid's room service menu
  • In-room Xbox 360
  • Fun in the Sun Bucket Kit
  • Mini cake for birthdays upon request
  • Minibar for adults and a kid-friendly minibar with snacks, juices, and soda

View — Ocean or Garden
Bedding — 1 king and 2 doubles
Occupancy — 6 adults, 5 children / 6 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Rock Suite Platinum Two-Bedroom

Rock Suite Platinum Two-Bedroom

All-Inclusive

Expansive suites with all the amenities fit for a rock star -- or just the perfect vacation. Suites feature 2 bedrooms, a living room and dining room, a liquor dispenser with upgraded brands, 24-hour room service with select menu, exclusive restaurant and late-night pillow menu, WiFi, Rock Spa® amenities, and an oversized balcony with lounge chairs, tables, and whirlpool. 2,583 square feet.

View — Oceanfront
Bedding — 1 king and 2 doubles
Occupancy — 6 adults, 5 children / 6 total

Room Amenities

  • Air conditioning
  • Alarm clock
  • Balcony / Lanai / Terrace
  • Bathrub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Hard Rock Hotels
Last Week! • Vacation Package Sale
Limitless All Inclusive Included

Book by 4/30/2019
Travel 01/19/2019 -04/30/2019

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