Hard Rock Hotel Riviera Maya Heaven Section

Rating: 4 of 5

ai

beach

gym

pool

spa

wifi

  • Overview
  • Room Types

Hotel details

For a generous slice of heaven with lavish extras, superlative amenities, and rock star service, choose Heaven at the Hard Rock Riviera Maya, the all-inclusive and all-adults section of this amazing resort. While guests can use all the facilities and restaurants on the family side of the resort, they also have exclusive access to three exceptional restaurants and a snack bar, three rockin’ bars and lounges, three sparkling pools, a private beach with a calm water cove, and a full-service spa, over the top with 75 treatment rooms, steam room, and hydrotherapy pools. And just a short distance away is the Woodward, a 20,000 square foot, action-packed sports facility with an indoor skate park, obstacle course, dry land snowboarding, and more.  

Location  Puerto Aventuras - Beach

KM 72. Carretera Cancun-Chetumal 
Puerto Aventuras, QR 77710
MEXICO

Property Information 

Year Built: 1999
Last Renovation: 2013
Floors: 3
Total rooms: 1264

Airport — Cancun International Airport - CUN: 49 miles

Amenities

Hotel Amenities

  • 24-hour front desk
  • 24-hour room service
  • Accessible facilities
  • Accessible rooms
  • Adjoining rooms
  • All-inclusive meal plan
  • Beauty shop / salon†
  • Bell staff / porter
  • Boutiques / stores†
  • Car rental desk†
  • Children not allowed
  • Concierge desk
  • Elevators
  • Free parking
  • Housekeeping - daily
  • Internet services
  • Laundry / Valet service†
  • Lounges / bars
  • Luggage service
  • Meeting rooms†
  • Non-smoking rooms available
  • Pool
  • Restaurant
  • Spa†
  • Tour / sightseeing desk†

Business Services — Internet access

† Fees may apply 

All-Inclusive Amenities
This all-inclusive program includes the following amenities:

  • All meals and snacks
  • Unlimited beverages
  • In-room liquor dispenser and minibar stocked daily
  • 24-hour room service
  • Pool and beachside service
  • WiFi throughout resort
  • Unlimited long distance phone calls to the Continental USA and Canada
  • Non-motorized watersports
  • Use of fitness center
  • Daily activities program and nightly entertainment
  • Scheduled theme parties during the week
  • All taxes and gratuities
  • Use of facilities at Hard Rock Hotel Riviera Maya, The Golf Club at Playacar, Hard Rock Hotel Cancun in Cancun (transportation not included)

Dining

Onsite Dining

Cafetto
Serving continental breakfast in the morning or enjoy snacks, coffee, and tea throughout the day. All ages; located in the family section of the resort.
Meals — Breakfast

Ciao
Savor the finest Italian specialties served a la carte for dinner.
Cuisine — Italian
Meals — Dinner

Deli's
3 delis throughout the resort offering delicious snacks, sweets, and a quick bite. All ages; located in the family section of the resort.
Cuisine — Deli

Dive
Poolside snacks during the day.

Float
Poolside snacks during the day. All ages; located in the family section of the resort.

Frida
Serving Mexican cuisine and regional specialties a la carte. Open for dinner. All ages; located in the family section of the resort.
Cuisine — Mexican
Meals — Dinner

Ipanema
Authentic Rodizio service and the passionate flavors of Brazil. Open for dinner. All ages; located in the family section of the resort.
Cuisine — Brazilian
Meals — Dinner

Le Petit Cochon
Featuring the finest ingredients for a delicious taste of the rustic French countryside. Open for dinner.
Cuisine — French
Meals — Dinner

Los Gallos
An icon of Latin American cuisine, generating countless flavors, customs and traditions. Los Gallos boasts a magnificent decorative ambiance and freshly prepared classic Mexican cuisine. 

Pizzeto
Family favorites of crispy brick-oven pizza, salads, soups, and pasta a la carte. Open for lunch. All ages; located in the family section of the resort.

The Market
Enjoy fresh and exotic ingredients from around the world with a breakfast buffet by morning and themed dinner buffet by night. All ages; located in the family section of the resort.
Type — Buffet
Meals — Breakfast and dinner

Toro
Enjoy premium cuts of the finest steak and a menu of lavish dishes served a la carte. Open for dinner.
Meals — Dinner

Zen
From sushi to stir fry, Zen offers the very best of traditional Asian cuisine with dishes served a la carte. Open for dinner. All ages; located in the family section of the resort.
Cuisine — Asian
Meals — Dinner

Various Lounges/Bars

Dive — Snacks and cocktails by the pool.
Heaven Bar & Lounge — Live DJ entertainment and the finest selection of international spirits.
Martini Bar — Enjoy classic martinis and a selection of top-shelf spirits. 
Rhythm Bar — Rhythm features a relaxing environment, premium cocktails, and international favorites just steps from the pool. 
Located in the family section of the resort:
Float — Located by the pool.
Sun Bar — Located off the main lobby, offering exotic cocktails and old favorites.

Activities

Onsite Recreation

  • Beach — Private beach with calm water coves
  • Fitness center
  • Nightclubs — Live DJ entertainment and an extravagant dance floor. Opens at 10pm. 
  • Non-motorized water sports — Snorkeling and kayaking
  • Pool — Central pool, semi-Olympic pool, and cross current rhythm pool - all for adults only.
  • Shopping† — Hard Rock merchandise
  • Spa† — Equipped with 75 treatment rooms, steam rooms, and hydrotherapy current pools.
  • Tennis court
  • Whirlpool

Offsite Recreation

  • Golf† — The Playacar Golf Club, deisgned by Robert von Hagge, is located nearby.
  • Woodward† — A 20,000 square foot, action-packed sports facility with an indoor skate park, obstacle course, dry land snowboarding, and much more. 

Offsite Attraction 

  • Playa del Carmen: 16 miles
  • Tulum: 26 miles

† Fees may apply

Policies

Hotel Policies

  • Check In — 3:00 PM
  • Check Out — 12:00 PM
  • Minimum Check-In Age — 18
  • Minimum Guest Age — 18

General Policies

  • Hotel Deposit — A credit card and photo ID are required upon check-in for incidentals.
  • Hotel Taxes — Room taxes are included in the price.
  • Internet — Complimentary WiFi available throughout the resort.
  • Service Charges — Maid and bellman service charges are included in the price.
  • Spring Break — Student groups on spring break are not allowed. Any guests causing a disturbance will be removed from the hotel at their own expense.

Pet Policy — Pets are not allowed.

Hotel information is as accurate as possible and we aim to keep all information up to date. We are not responsible for any inaccuracies that may occur due to hotels making changes to their property or policies without our knowledge.

Hard Rock Hotel Riviera Maya Heaven Section Room Types

Deluxe Gold Two Doubles

Deluxe Gold Two Doubles

All-Inclusive

Elegance redefined with rooms designed in a contemporary, yet sumptuous style. Rooms feature an in-room whirlpool tub for 2, liquor dispenser, in-room bottle of wine, 24-hour room service, WiFi, and balcony with hammock. 482 square feet.

View — Garden
Bedding — 2 doubles 
Occupancy — 4 adults / 4 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Deluxe Gold King

Deluxe Gold King

All-Inclusive

Elegance redefined with rooms designed in a contemporary, yet sumptuous style. Rooms feature an in-room whirlpool tub for 2, liquor dispenser, in-room bottle of wine, 24-hour room service, WiFi, and balcony with hammock. 482 square feet.

View — Garden
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Deluxe Gold PURE King

Deluxe Gold PURE King

All-Inclusive

All the features and amenities of the Deluxe Gold rooms with the addition of being PURE® Hypo-Allergenic. Rooms feature an in-room whirlpool tub for 2, liquor dispenser, in-room bottle of wine, 24-hour room service, WiFi, and balcony with hammock. 482 square feet.

View — Garden
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Deluxe Diamond

Deluxe Diamond

All-Inclusive

Elegance redefined with rooms designed in a contemporary, yet sumptuous style. Rooms feature an in-room whirlpool tub for 2, liquor dispenser with upgraded brands, in-room bottle of wine, 24-hour room service, and WiFi. 482 square feet. Diamond guests also receive:

  • Beach bag
  • Exclusive phone concierge service
  • Select in-room dining menu
  • CD/DVD player upon request
  • Private check in, early check in, and late check out
  • Pillow menu
  • In-room espresso machine

View — Pool and partial ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / terrace
  • Bathtub with spray jets
  • Bathrobe
  • Cable television
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Rock Royalty Level Deluxe Platinum King

Rock Royalty Level Deluxe Platinum King

All-Inclusive

Spacious suites, decorated in a luxurious and comtemporary style with sumptuous furnishings and fine linens. Suites feature a premium liquor dispenser, 24-hour room service, WiFi, Rock Spa® amenities, and access to a private 2rd floor outdoor terrace with lounge chairs and a whirlpool. 482 square feet. Guests also receive all the benefits of the Rock Royalty Level, including:

  • VIP check-in and check-out
  • Services of a Rock Royalty assistant
  • Ironing of 2 items per person / per stay
  • Priority reservations to picks® and mix® program
  • Complimentary 25-minute couples' massage
  • Complimentary beach bag

View — Patrial ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / terrace
  • Bathrobe
  • Cable television
  • Coffee / tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Deluxe Platinum Sky Terrace

Deluxe Platinum Sky Terrace

All-Inclusive

Spacious suites, decorated in a luxurious and comtemporary style with sumptuous furnishings and fine linens. Suites feature a liquor dispenser, 24-hour room service, WiFi, Rock Spa® amenities, and access to a private 2rd floor outdoor terrace with lounge chairs and a whirlpool. 964 square feet.

View — Ocean
Bedding — 1 king
Occupancy — 2 adults / 2 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / terrace
  • Bathrobe
  • Cable television
  • Coffee / Tea maker
  • Hairdryer
  • Internet access
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Rock Suite Platinum Two-Bedroom

Rock Suite Platinum Two-Bedroom

All-Inclusive

Expansive suites with all the amenities fit for a rock star -- or just the perfect vacation. Suites feature two bedrooms, a living room and dining room, a liquor dispenser with upgraded brands, 24-hour room service with select menu, WiFi, Rock Spa® amenities, and an oversized balcony with lounge chairs, tables, and whirlpool. 2,583 square feet.

View — Oceanfront
Bedding — 1 king and 1 king or 2 doubles
Occupancy — 6 adults / 6 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / terrace
  • Bathrobe
  • Cable television
  • CD player
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
Rock Suite Platinum Rooftop Lounge Two-Bedroom

Rock Suite Platinum Rooftop Lounge Two-Bedroom

All-Inclusive

Expansive suites with all the amenities fit for a rock star -- or just the perfect vacation. Suites feature two bedrooms, a living room and dining room, a liquor dispenser with upgraded brands, 24-hour room service with select menu, WiFi, Rock Spa® amenities, and an oversized balcony with lounge chairs, tables, and whirlpool, as well as a whirlpool in each room. 5,166 square feet.

View — Oceanfront
Bedding — 1 king and 2 doubles
Occupancy — 6 adults / 6 total

Room Amenities

  • Air conditioning individually controlled in room
  • Alarm clock
  • Balcony / terrace
  • Bathrobe
  • Cable television
  • CD player
  • Coffee / Tea maker
  • DVD player
  • Hairdryer
  • Internet access
  • iPod docking station
  • Iron
  • Ironing board
  • Jacuzzi
  • Minibar
  • Safe large enough to accommodate a laptop
  • Shower
  • Slippers
  • Telephone
  • TV
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